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Retrospective charges for non profit club
Hello everyone, I am new to the forum but hoping somebody can give us some advice with this. A childrens swimming club has been hiring lanes at a pool from a private school. The club hires three lanes of the pool regularly, 6 days a week and has done so for 18 months. On the occasions where nobody is using the other lanes…
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Sofas not as expected - don't match
We ordered a set of sofas from Harvey's: a 2 seater and a 1 seater. They are meant to match, but when they arrived they do not; the colours are noticeably different. The delivery driver spotted this at the same time we did, and he took photos and rang up to get us an "alert number." Harvey's are disputing this, claiming…
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HOTPOINT won't disclose spare part number
Just bought a new cooker hood from Hotpoint (direct) and instructions say I should replace the charcoal carbon filter every 4 months - but no parts list in package. Hotpoint Spare Parts Sales Department, Consumer Business Team, have quoted £35.77 each - 4 for £97.88 (!) - but have refused to tell me the part number. They…
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Misleading pricing in supermarket
Tesco offer: "ANY 2 for £1" Seemed pretty clear to me. But, after the checkout tried to charge me full price for each of two different items, the supervisor explained that it really means "any 2 of one particular item". My concern is not for myself here. I worked it out and got the supervisor to agree to change the…
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Small Claims - false defense
Hi, I have a claim at the county court which I have made myself. It is over a car I bought and failed after 30 days so CRA 2015 is at play here. Got to the point where the defendant has posted his defense. The claim as not gone through the online portal it is in CCMCC. I am currently waiting on the result of the N244…
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20% restocking fee
I ordered a product online for £800, on 25th January. The company said on the website that they would expect it to take 2-3 weeks to arrive, which would be between 8 and 15 February. On the 30th January, they sent an email with a new delivery date of 15 March. On 18 March, they emailed to say it still wasn't in stock, but…
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Gym Membership Cancellation
Hi, hope it's ok to post this question here. Have a query on behalf of my girlfriend. She joined a local private gym back in November. At the time she joined she was led to believe that it was a pay-monthly deal, nothing was mentioned to her about it being an annual subscription. She injured her back at work at the…
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Furniture Village - long wait for delivery - advice please
In the Black Friday week sale November 2018 we ordered a dining table and chairs from Furniture Village. Timescale for delivery was 11 weeks. At the end of January, the due date for delivery, I had a call from the store to say that the item would be delayed and would be delivered closer to the end of February - 4 weeks…
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New car not as agreed specification
Hi.. We order a new car on the Motability scheme in December 2018 and we have been told the waiting times is 14 weeks. Last Saturday after agreeing on a right time for all of us to get our new car as specification and Motability order confirmation, the dealer completed all the paper work in advance by taking our old car as…
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foreign object in my chicken from asda
Morning all, i purchased some of the boneless cooked chicken goujons from an asda store recently, when i started to eat one of them there was some bone in there, i was lucky not to bite into the bone itself and break a tooth or swallow it, i contacted Asda through twitter to advise this, the response i got was very…
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Price match promise not being upheld - Box.co.uk & Ebuyer
Been after a new gaming laptop and was searching for the best price , seems to be around £2300-500 , Both Box and eBuyer had it priced at £2499.99 I thought i had found a good deal that came out around £2385 and put a price match request in to Box , after a bit of argument about the use of a discount code they matched it ,…
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Laura Ashley made to order Chair
Hello I recently ordered a made to order chair with Laura Ashley. Unfortunately, since its arrival we have been disappointed as the fabric and chair legs did not match our expectations. Moreover, they have since added an additional option to have chair legs that match our existing furniture. They maintain they won't allow…
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DFS nightmare
Can anyone help me out please i bought a recliner chair and recliner couch from dfs on finance. I have only had it 5 weeks and it looks years old all the leather as stretched really badly. The manager as came out today and told me they will not change it only repair it which consists of putting new foam in all the back of…
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Used Car Sale Enquiry
A couple of weeks ago I was going to purchase a car from a used car dealer. I paid £500 deposit and agreed to pay the rest in a few days. The balance was to be as £28,000 in cash and £8,000 from a finance company. I paid a further £10,000 in cash but in the end due to insurance being way to expensive and their abusive and…
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Jewellery repair that didnt work
I've got a gold neckchain that broke recently and took it to the only local jeweller (an independent one) to have repaired. I paid my money and took it back only weeks ago. It has just broken again. 1. I presume that, though there was no guarantee period stated for the repair, that I have a guarantee period of at least one…
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Cancelling a Wedding Service help!
We get married in 2 weeks and my partner wants to cancel her makeup & hair. She didn't like the makeup when she had a trail The makup artist wanted to do another trial for free and she still didnt like it The makup and hair stylist work together My partner just as a nagging doubt that they haven't actually done a wedding…
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Invoicing Query
Hi, my question may be very easy to answer but can't find anything when searching the internet. I am a disabled person who has recently had a digital steering wheel ball adaption fitted to my car to enable me to drive (privately funded). Before the company would release my car they demanded payment for the works…
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Cancel Bannatyne Membership
I lost my job in December, and fast forward to February I am still unemployed but now on Job Seekers Allowance after failing to get another job. I have contacted my gym, which I am on a 12 month contract with until August, explaining my circumstances and requesting to cancel my membership. They said I could, as the…
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Help with MFC kitchen "Not fit for purpose"
Hello there, I'm looking for some advice on anyone that might be able to shed some light on a situation myself and my boyfriend have been in since last year. We bought some kitchen units and doors from Wickes in May 2018 and after less than a month a few doors were peeling and bubbling at the bottom. My boyfriend was…
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House of Fraser gift card
Hi all, Not sure if this is in the right place! I had a HOF gift card and made sure I posted it (signed for) by the cut off date at the end of October 2018. I checked and someone has signed for it. I also took photos of the card before sending so the card number could be checked. Ive not heard anything at all regarding it…
