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Total amount for small claims?
I'm going to small claims over a faulty car. I am just wondering what the total amount I want to claim would include, because the expenses, time/loss or earnings and inconvenience would all total under £10,000 meaning I could claim online. But when you add in the car (£14,000) it goes over £10,000 but this is an asset…
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Mis Advertised Tv
Good Morning All I purchased a TV in Dec 2017, it was advertised on multiple websites as a full 10 bit panel TV. So i purchased the TV based on this fact. The actual TV supplier refuses to put the panel type on their website (LG) so I was unable to source the information from them before ordering. It turns out that my TV…
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AMAZON 3rd Party Delivery SCAM
Can anyone help me here? We ordered a TV (£1k+) from Amazon via a third party seller. We had a representative at our house to sign for delivery when it arrived. The delivery men alerted our representative to a damaged box and said that the delivery should be refused. My representative phoned me and asked what he should do,…
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IKEA complaints
Hello, does anybody know an email address to send a complaint via email so I can attach a word document please? It's hard work going round in circles on their website trying to find something ! Thanks
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The Great Big Amazon/eBay Return Postage Charges Scam
As you all know, you can sometimes return purchases bought over the internet for a variety of reasons, which is covered under the Consumer Rights Act 2015. If you change you mind or you ordered something by mistake, or just don't want it any longer (within the timescales), you need to pay the returns costs yourself. This…
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Paying Court Trial Fee - How/where?
Hi, I need to pay a court trial fee, but have no idea how or where? I am not near the court that the trial is being held at, their phone number just rings and rings, and I'm not getting response from emails. The claim was raised via Money Claim online, but that has no option to pay either! HELP!! Do I send a cheque to the…
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Unsuitable Chairs
We bought 3 easy chairs at Furniture Village 8 days ago and made a single payment for them by credit card. One of the chairs was on special offer and we brought it home with us. The others are due for delivery in about 6 weeks. My wife has a bad back and the chair we have plus one of those on order were bought because she…
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Warranty work , came back damaged / not as it was received
I sent an item of jewellery in to the manufacturer ( watch ) to have some warranty work and slight adjustment to the bracelet ( sizing ) , The short story is it came back damaged and after first refusing to do anything have now offered to "refurbish" it close to how it was. The watch was brand new so I expect the affected…
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Who pays for packaging when returning large faulty item?
I need to return a faulty item I bought online. I think I'm right in saying that I shouldn't have to lose out financially in this situation, meaning the company have to arrange a collection or reimburse me for return shipping (correct me if I'm wrong) But does this extend to packaging? The item is quite large and not…
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Can you reclaim a deposit for a holiday
We have booked a holiday for next August but no flights or hotels have been booked as yet. We have not signed any contract. We paid £1200 deposit but have been told it’s non refundable. Can they keep all this money when nothing has been booked
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Faulty lease car and Ombudsman/Court
I rejected a faulty lease car back in August 2018. After 7 months with the financial ombudsman, their negotiator has got an offer from the business in which they will refund the payments made since then and collect the car. Thats all fine, but in our complaint, we asked for other assosiated and reasonable costs which are…
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Consumer rights act 2015
Hi just wondering if any one knows if I can claim a repair of John Lewis I brought an iMac just over 3 years ago for £1600 . Recently it stopped working So I took it to Apple where they told me the logic board had packed up working . I asked if this was wear and tear and the Apple engineer said it should not have packed up…
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Vodafone Scam
Today I received a phone call from a Vodafone employee who intentionally attempted to scam me into adding items to my monthly allowance whilst convincing me that my bill would not change. I was suspicious from this phone call so called Vodafone to confirm that it was actually from a genuine Vodafone employee which was…
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Little advice please
Hi all. My daughters mum has just taken her to a shoe shop and bought her a pair of "heelies" .. Aparantly she checked with the assistant that the wheels "click back in" when not in use (ie , dissapear into the sole of the shoe) to which she was told yes they do. On getting them home, it became apparent that then do not do…
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Damaged goods. Seller refusing to collect.
I recently had a bath delivered and it arrived damaged. I contacted the seller who arranged a replacement to be delivered, but they’re refusing to collect the damaged one insisting I dispose of it. Fortunately this is not a problem for me as I have a big car, I can lift it, and there’s a tip nearby. But I can imagine this…
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Carphone Warehouse and broken phone
What did you buy? I bought a sim free Google Pixel 3 phone When did you buy it? November 2018 - So is within the 12 month warranty period for the phone Where from? (internet or in store - it DOES make a difference) I ordered the phone online to get picked up from a store, assuming this means its an internet order How did…
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Builder wanting a LOT more money, already had almost double time!
Hi Guys, My first post here, and some great threads, just need one of my own, my apologies it could be lengthy, I need to vent a little, please don’t feel sorry for me, I want to give as full a picture as I can so I can get good advice. I think also, some of my timelines may be a bit off, sorry. We embarked on a quite…
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return item help!
Hi all, So i recently bought a suit in Reiss in which they provide an alteration service (i needed trousers shortened). After a week or so after purchase I picked up the suit yesterday and tried it on at home today - the trousers are almost 6 inches short, they look absolutely ridiculous and not what i wanted (I had them…
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Won Small Claims...now what?
Hi, Around a year ago I bought a car that was sold faulty. Went through all the correct process as advised by CAB. It finally went to Small Claims on the 6th March and I found out I won on Thursday. The garage have to pay me my money back and collect the car by the 12th April. However the garage no longer exists according…
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How can I have a contract here?
So this one had me puzzled. Holiday rental - the online website states in the terms and conditions that they act as an agent and that my contract is with the owner. But here's the thing: I book the rental on the 'agents' website. The 'agent' charges a booking fee for the booking. The 'agent then sends the information for…
