AMAZON 3rd Party Delivery SCAM

kerrimc

Can anyone help me here?
We ordered a TV (£1k+) from Amazon via a third party seller. We had a representative at our house to sign for delivery when it arrived. The delivery men alerted our representative to a damaged box and said that the delivery should be refused. My representative phoned me and asked what he should do, so I spoke to the delivery driver, who informed me that if I unpacked and checked the item they would not be able to accept the return if the TV was found to have been damaged. I advised my representative to refuse delivery. The delivery driver handed my representative the paperwork in which they stated his signature was need to confirm the delivery was refused. However this paperwork is now being used to state that the TV was delivered and left at my address. We now are £1000 out of pocket due to being scammed by the delivery drivers who are stating they delivered the TV correctly. They also took photographs of the TV in my house, which is unusual (as if this was pre planned as collecting evidence to prove they delivered the TV) and they are being used against me. Amazon and the third party company are refusing to support me, even though the delivery company has a very poor reputation as rated by other consumers online.

Help or advise please.... :-(

JJ_Egan

Delivery companys can and do take photo evidence .
As you are accusing someone of theft you should report this at your local police station .Your person who signed can add his evidence.

kerrimc

the police are not interested

Aylesbury_Duck

kerrimc wrote: »

the police are not interested

Two questions:

What do you mean, "not interested"? Have you reported it as a crime and been given a crime number?

Did your representative read what they were signing? If it was paperwork refusing delivery, how can it be being used to confirm delivery?

kerrimc

They say it is a civil case and not criminal. My representative was asked by the delivery drivers to sign to confirm refusal, yet the paperwork was signature of acceptance.

bris

Do you trust this representative? A friend could have posed as a delivery driver and they could be off with the TV. Truth is you don't actually know what really happened.


If you were refusing a delivery would you blindly sign paperwork before reading the big words "delivery refused"?

POPPYOSCAR

Surely they wrote on the delivery note that they were signing on the basis of refusing delivery due to damaged packaging?

When we had a fridge freezer delivered and they damaged the handle as they brought it in they told us that they would arrange to get the handle replaced.

We wrote on the delivery note that we accepted delivery on the basis that the damaged handle would be replaced.

As it turned out they ended up just replacing the fridge freezer.

BoGoF

Sue your 'representative' for being an idiot.

Aylesbury_Duck

kerrimc wrote: »

They say it is a civil case and not criminal. My representative was asked by the delivery drivers to sign to confirm refusal, yet the paperwork was signature of acceptance.

Your representative has shot you in the foot then. Either that or they're in on it.

kerrimc

what Im really trying to do is raise awareness of this and basically get Amazon to show compassion when a third party refuses to help to investigate the problem

BoGoF

What is there to investigate?

They have a signed delivery note from your rep and a picture of it in your house.....alarm bells should have been ringing when thry started taking pictures.