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Small Claims Court....
Hello, I am after some advice please. I purchased some furniture off the internet and returned the items to the company as they weren't suitable for what we needed. I paid for tracked delivery and also extra protection on the postage in case the items were lost etc. The goods arrived and were signed for by the company. I…
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How much compensation should I request for bed delivery delay?
Sorry for the lengthy post below. Im trying to get an idea of whhat compensation would be reasonable. Ordered a bed and mattress for my daughter from Bensons for Beds back in August and was given a delivery date for 3 weeks time, 21 Sept. 3 days after placing the order, paying deposit and setting up the interest free…
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Refusing full refund
Hi, I was wondering if someone could give me some advice please! I would really appreciate it. I bought some new clothing items from a small company (running 8 years). They offered what they call a "Lucky Bag" of clothes. Basically the terms laid out for the Lucky Bags were that it was in effect a blind shop - you would…
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Ebuyer Return - PO Box Address
Hi I purchased a TV through Ebuyer which I would like to return as it is deeper than I want. I have raised a request through Ebuyer and they have provided me with a PO Box return address. After reviewing various couriers, it appears none will deliver to a PO Box address. I wondered if anyone had a similar experience, or…
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Incorrect Colour Curtains - Who's at fault?
Ive literally walked through the door with a new pair of 'Made to Measure' Dunelm curtains. To order them, I went into store with an order from last year and asked for the same colour. The person who served me told me that colour was no longer stocked, but they had one that was almost identical to it and showed me it on…
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Incorrectly charged - Online shopping
I made a purchase at JackWills.com for a T-shirt that was in the sale reduced from £20 to £14. When the T-shirt arrived the label on the item said it had been reduced to £12.57, a price difference of £1.43. I contacted JackWills and was told this is because stock can be on sale or promotion in stores and sent back to the…
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Handling/restocking charges
I ordered some wallpaper online and realised shortly afterwards that there had been some confusion with the decorator who had also ordered some of the materials needed. I contacted the company to try to cancel the same day. They said that this was not a problem, but as they had already requested the wallpaper from the…
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Washing machine out of warranty advice
Hi! Just looking for some advice on any rights I may have please. I bought a Samsung washing machine in June 2014 for £638. For that price I expected it to last longer than 4 years! It has become very noisy when spinning & a local repair man advised that the drum bearings have gone just by turning the drum. He advised that…
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Fridge not delivered...£75 food spoilt!!!!!
I ordered a fridge freezer from APPLIANCES DIRECT on 16th October 2018. On the 18th October I received an email stating part of my order was no longer available. I called and queried this and the representative stated their was no issue and when would I like the delivery of my fridge freezer. Delivery was organised for…
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recall
nice liitle scam I am told my car could be unsafe so book in with the mitsubishi dealer who needs the car all day to effect repair am offered a courtesy car but have to pay £35 insurance!! and mitsubishi refuse to pay it something seems wrong here
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Copyright small claims / IPEC
hi, i bought images on film (taken from 70s to 2000s) from a motoring journo retiring, he was in the business of licencing images he took etc for use in books etc to some considerable success. we agreed a price etc and then he "assigned" in law the copyrights over to me and gave up his claims to them at that point in the…
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Chest freezer not working- what’s my rights??
Any advice appreciated, I bought a Russell Hobbs chest freezer in April 2017 from Tesco, The 1 year tesco warranty has expired, the freezer has stopped working, I have contacted Russell Hobbs giving my warranty number but they have came back and said that my warranty is not active since I didn’t register the product within…
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Royal Mail Special Delivery tracking problem... again
I sent a letter by Special Delivery yesterday. The late update was at 9:30pm and nothing. AFAICT there's been no attempt to deliver it as it hasn't even made it as far as the local mail centre. This has happened to me several times. I'm not a vendor who sends out a lot of items by post, just a random person who…
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Compensation query
I’m looking for some help and guidance regarding an issue with a Ford dealership in regard to my consumer rights and potential compensation. Sorry for a very convoluted explanation but it’s been dragging on a bit to say the least!! I went to collect my new car on Saturday 29 September. All the paper work had been done and…
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2 different carpets fitted at house but supposed to be the same. Supplier wont change
Hello, This is even more awkward as a friends husband installed our carpet but has messed it up and now we are looking for some advice. We ordered dark grey luxury quality carpet from a sample and when it was installed we noticed it looked a tad different to what we ordered. It was not until closer inspection that we…
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feather and black
Hi Looking for advice or share experiences. We ordered bedroom furniture from feather and black online in September, and paid £1000 deposit. Estimated delivery was given as the 17th October. When I didn't get any requests to pay the balance I called them, only to be told not to pay the balance yet as they couldn't tell me…
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How do I find the address of Yell Com legal department
Hi, recently was sold advertising by Yell.com, they made extravagant promises that I would be inundated with business ,I have paid £1,100 for a website and listing. I was signed up for a 12 month contract ,however 3 months in I have not received a single phone call, I have asked Yell to refund my money but they said I…
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Holiday compensation
My friend had a horrendous experience with Thomas Cook. She paid approx £7k for a very high-end holiday in Mexico and there were no end of issues with it; they were supposed to have a 5 star hotel but it was about 2 stars, they got food poisoning, and other stuff. After much wrangling with Thomas Cook they have been given…
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Batterysell/Powerguider - refusing a refund
Hi all. I'm seeking some help getting a refund from a company trading as Powersell or Powerguider or Golden State Tech. I have returned goods to them but they are completely ignoring me and not refunding my payment. www.powerguider.com I ordered a battery for my in-laws' old laptop from these people. I specified Royal Mail…
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Missold a bike? Advice needed
I bought a bike in July and think that the shop has mis-sold me the bike. When I went to the cycle shop I went through with them what I needed - the bike was primarily for commuting and I needed a rear rack for what I was carrying on my commute; secondly I wanted to start biking more at weekends. With advice from the cycle…