Washing machine out of warranty advice

mjfd

Hi!

Just looking for some advice on any rights I may have please.
I bought a Samsung washing machine in June 2014 for £638. For that price I expected it to last longer than 4 years! It has become very noisy when spinning & a local repair man advised that the drum bearings have gone just by turning the drum. He advised that he wouldn’t repair it as it’s a huge costly job. I spoke to Samsung who put me in touch with their service centre. For £39 a chap came out to inspect & he advised the same as the previous chap.....it’s the drum bearings. I have just had a quote for the repair which is £414!! That seems ridiculous! Do I have any rights? The original warranty was only 2 years. Surely a quality machine shouldn’t need a full drum replacement after only 4 years? We are a family of 3 & the machine is used only around 3 times a week ok average if that. It’s a big 9kg drum so I tend to do fewer larger washes. Thanks in advance for any advise or information in experience of this kind of situation.

bigisi

See my response to the thread in the link below. The same advice applies if you want to try exercising your consumer rights. This has to be against the vendor though, NOT the manufacturer.

https://forums.moneysavingexpert.com/discussion/5913621/chest-freezer-not-working-what-s-my-rights