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Charged twice for hotel room
Hi all, Upon a recent visit to Las Vegas, my girlfriend and I paid $545 at check in for our room. However after we had left, our credit card has been charged the $545 again by the hotel. I don't have a receipt for the initial payment in cash (could be that we didn't get one or misplaced it, we were very tired after long…
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Cancelling National Trust Membership
I have been a member of the National Trust since August 2014 - paying my membership by Direct Debit. Each year I get a new card and the payments just continue. At no time have I ever signed anything to agree to join for another year. I have just written to them to cancel my membership and they have replied as follows -…
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Delayed flight compensation - Condor
Hi. Can anyone advise me please? Our flight in June from Frankfurt to Anchorage with Condor airlines was delayed due to technical reasons for 24 hrs. Upon return we filled out the compensation form on Condors website, I understand we should be entitled to 600 Euros each. we received an automated response with a reference…
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bosch cooker 1.5 years old - do i have rights?
Hi All, I bought a Bosch cooker from AOL 1.6 years ago. It packed up. I had thought Bosch would be better than most but doesn't seem so! Do I have any consumer rights here? Called AOL, who I bought it from, they don't care. Isn't it "reasonable" to expect a cooker to last more than 1.6 years? Thanks
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viago excessive charge
I paid £119 a ticket with a face value of £42. When i bought the ticket I didnt know what the face value was. I realised they would be inflated but not to this degree. Is there any come back for paying so much more than the face value?
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My Rights re: Game.co.uk error
Hi, I'm hoping that I can get some advice. I was shopping on the internet for Christmas presents and tried to order some gaming equipment from Game.co.uk. I'd saved some money on a prepaid credit card, and there were sufficient funds on there for the purchase. I completed the order but the website said that the payment had…
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Safestyle fiasco
In August of this year a Safestyle UK salesman came out to give me a quote for a metre wide wheelchair accessible door and wheelchair threshold with side panels as i have Secondary Progressive Multiple Sclerosis and need to use a wheelchair to get out and about. It was arranged for a surveyor to come out, which he did and…
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Furniture Village
Hi, to summarise; we purchased a sideboard on line at just over £700. When it arrived and after the delivery crew had left we found out that the doors didn't shut if the shelves were in because there are 2 vertical struts on the inside of each door and they hit the shelf. Only solution was to remove the struts and then you…
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Appliance for Life insurance
I'm wondering if anyone else has had this and why it's happening... I have a letter from UK General/Appliances for Life, where I took out appliance insurance when I bought a cooker. Out of the blue I've had a letter offering me a full refund of what I've paid. No explanation, but it says if I don't want the refund to just…
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Is my deposit refundable?
Back in June I paid £100 deposit to a lady to have a treatment done, this was paid online. There was no terms or conditions mentioned at the time and looking since there is no information anywhere, no website, just listed on social media. 19 days after I had paid I found out I was pregnant which resulted in me not being…
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Curry's/Knowhow- who to sue?
Hi everyone. It’s my first post and I could really use some advice. My problem is with Curry’s/Knowhow. As briefly as I can make it, we bought a cooker and a plan which gave us free repairs and a replacement after four mechanical failures. The cooker failed repeatedly, got repaired, and when it happened again earlier this…
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When can I dispose of Sellers goods?
I purchased an air conditioning unit which turned out to be faulty. The company would not collect the faulty item and then totally stopped responding to my emails. I approached my bank and explained, they then accepted all my evidence and started up chargeback. I've just spoken to my bank, they told me that the 45 days for…
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Mis-sold good no exchange, please help
Hi, I had gone into Debenhams on Saturday and ended up purchasing £130 worth of cosmetics from the Christian Dior counter. The sales associate had not provided me with the shade/number of the lipstick when testing it on me so it was only until I got home and put the lipstick on that I had realised that it was the wrong…
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Wren kitchen contract breach?
Back in August my mum chose a kitchen from Wren and paid a £1300 deposit. I am paying for the kitchen so signed the contract and a credit agreement on 27/9 in a different branch. A week ago the original designer called mum and asked for another £123 to cover an under order of plinths(!). The designer told mum her kitchen…
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Amazon return might be lost, refund nightmare
I returned a item and will be 4 weeks as of this coming Friday, it hasn't tracked outside of the scan when I handed it in, and scanned when courier collected I keep getting told which is fair in some ways that I have to wait and the times keep increasing as originally I was told it takes around 2 weeks, another said 2…
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Major problems please help
This is going to be a long one so please bear with me. My mam had a very catalogue account on 28/10/17 she ordered a iPad Pro and keyboard bundle for Xmas the first problem started in February 2018 the iPad was showing as charging when nothing was connected I videoed this and contacted stormfront a authorised repairer for…
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Bensons for Beds..how to deal with this issue?
I am really grateful for advice regarding my problem with this company. We bought a wardrobe from them for my daughter's room and they quoted 6 weeks for delivery. It was delivered this week (after 7 weeks wait). The drawers inside the wardrobe will not open as they are blocked by the sliding door. The fitters said we need…
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How long from County Court Judgement to Bailiffs arriving?
Bit of an odd question I know but have a bit of a dilemma. The house we live in is rented. A couple of months ago we had a letter delivered which had already been opened and it had gone through someone else's door first. It was addressed to the landlord and not to us but as the letter was already opened I just looked at it…
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Currys /Team Knowhow TV repair
Hi all, new here, but need some advice if possible. I will give you a brief (ish) view of my problem. Noticed I had a thin vertical black line appear on my LG OLED B6 TV from top to bottom in the very centre of the screen. Only noticeable on light colour screens, but it was there. So I contacted Currys/ TKH on Saturday…
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Sainsbury's not honouring coupon
Sainsbury's sent me 6 coupons covering the next 6 weeks, each giving £15 off a £100 spend. There are exclusions to what can make up the £100- including no liqueurs, no spirits, no wine on their buy 6 save 25% offer, no alcohol full stop if in Scotland. I filled up a trolley for delivery with boxes of wine (stock up for…
