My Rights re: Game.co.uk error

beelc

Hi, I'm hoping that I can get some advice.

I was shopping on the internet for Christmas presents and tried to order some gaming equipment from Game.co.uk. I'd saved some money on a prepaid credit card, and there were sufficient funds on there for the purchase. I completed the order but the website said that the payment had been declined. I thought I may have put something in wrong, so I filled out the details again but got the same message. I then went and bought the items from Argos.

However, Game proceeded to charge my card twice and sent the items out twice. I've told them of the error - first they agreed to a refund, then they said they couldn't refund because the items had been delivered. They're now telling me that they won't give me a refund unless I send them back with proof of purchase, which I cannot do because they haven't sent me any kind of order acknowledgement and the orders are not listed in the 'My Account' section of the website - I've had no correspondence from them at all regarding the phantom orders or my cancellation rights. I've repeatedly stated that the items are available for them to collect, and have been met with the response of 'We don't collect returns".

Not sure what I should do next.

neilmcl

Of course they're not going to refund you unless you send the items back. Simple speak to them again and ask for a returns reference then return the back to the address listed on their website.

powerful_Rogue

Check your prepaid card account and get the transaction details on there to show to GAME.