Delayed flight compensation - Condor

billygoatgriff

Hi.

Can anyone advise me please? Our flight in June from Frankfurt to Anchorage with Condor airlines was delayed due to technical reasons for 24 hrs.

Upon return we filled out the compensation form on Condors website, I understand we should be entitled to 600 Euros each. we received an automated response with a reference number but since then they have ignored us.

At the beginning of September we took our case to the Arbitration board and started a dispute resolution procedure, again we received an automated response, and only asking for more time when contacted and asking us not to contact either themselves or Condor.

where do we take our case from here?



Thanks in advance for any help at all.


Kevin

waamo

You need the flight delay compensation board here https://forums.moneysavingexpert.com/forumdisplay.php?f=251

billygoatgriff

if admin can delete this for me I've posted there, thanks waano