Sainsbury's not honouring coupon

JFS2018

Sainsbury's sent me 6 coupons covering the next 6 weeks, each giving £15 off a £100 spend. There are exclusions to what can make up the £100- including no liqueurs, no spirits, no wine on their buy 6 save 25% offer, no alcohol full stop if in Scotland.
I filled up a trolley for delivery with boxes of wine (stock up for Xmas etc.) and the coupon wouldn't apply.

Finally got through to someone on the phone after 4 attempts and ages waiting to be told my trolley does not count for the discount as it's wine. Even though they concede the wine I have ordered is not listed as an exclusion, they admitted their coupon was wrong. The question is do they not have a legal obligation here to honour it?

Paul_DNAP

No, they don't have a legal obligation to accept any transaction you offer them, in theory they can even refuse hard cash if they want and they can certainly refuse their own coupons.


But it's a bit of a nonsense that they don't make the coupons available for all their wares, and it's also a nonsense that they omitted the full list of exclusions on the coupons themselves, but I am sure there is a lot of small print buried deep in their website that will explain them.

glider3560

Do you live close to the Scottish border? Your order might be fulfilled by a store in Scotland in that case.

mattyprice4004

Paul_DNAP wrote: »

But it's a bit of a nonsense that they don't make the coupons available for all their wares, and it's also a nonsense that they omitted the full list of exclusions on the coupons themselves, but I am sure there is a lot of small print buried deep in their website that will explain them.

The margin on spirits is very slow, so it makes sense they'd exclude them - also, the laws in Scotland means promotions like this can't run on alcohol at all.

It's silly that the coupon didn't work - but I see why they've excluded spirits. I am aware that's not what the OP was buying though

agrinnall

glider3560 wrote: »

Do you live close to the Scottish border? Your order might be fulfilled by a store in Scotland in that case.

Given that the OP has filled a trolley I expect they know whether the store is in Scotland or not.

Svein_Forkbeard

Why not just pick wines with 25% off and save £25/100 instead of £15?

glider3560

agrinnall wrote: »

Given that the OP has filled a trolley I expect they know whether the store is in Scotland or not.

JFS2018 wrote: »

I filled up a trolley for delivery with boxes of wine (stock up for Xmas etc.) and the coupon wouldn't apply.

The OP is having the order delivered, so must be buying it online as you can't have an in-store order delivered. You don't get told which store is fulfilling the order when buying online.

Zandoni

I'd say if they don't mention it or point to a full list elsewhere, then they can't exclude products willy nilly.

pmduk

You could perhaps refer the matter to the ASA, Sainsburys might relent as a one-off. Then again, buying elsewhere will give you the £15 saving in my experience.