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Amazon. Faulty product CANNOT get them to respond!
Hi there all I purchased a pop up tent from amazon.co.uk back in July. It was £13.89 and arrived faulty! After a bit of to-ing and fro-ing I sent pictures and they accepted it was faulty and sent me labels. These were not prepaid labels, just an address on a bit of paper. My argument is that i shouldn't have to pay return…
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Fault with Laptop outside warranty period
I bought a Lenovo Yoga 900 laptop from John Lewis in February 2016. I've been looking after it well, however, a few days ago when I tried to switch it on the screen started flickering and It's become impossible to log in and use it. I've spoken to a few clued up friends and they reckon it's most likely a hardware problem…
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Sportsdirect.com Next-Day delivery - Part of sale conditions or not?
I ordered around £120 worth of items from sportsdirect.com web-site. Submitted the order in good time for a next-day delivery, for which I've paid the £7.99 charge. Next day came and went Friday), and at that point I was due to leave abroad. I couldn't wait until Monday so went to the store and got the items I needed. The…
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Flight refunded due to technical problem with pricing.
I have read the info on pricing with regards to whether the retailer has to sell at the advertised price but I am still unsure if the retailer is pulling the wool over my eyes! I purchased 2 flights to New York where the money was taken from my account and later I received a confirmation to say the flights had been booked.…
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Easirent car hire unlawful behaviour - please!
Hi good MSM people, I recently booked a car rental with Easirent (MASSIVE MISTAKE). I'll outline a quick summary of what happened. Would love any advice you might be able to offer? - Booked car rental online and received an online confirmation number to access my online booking. - Read through contract (they call it a…
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Private sale: Goods not as represented
Hello, Some guidance needed on a private purcase of item which was later identified as faulty once I got home. Item: Private purchase of a used fish tank (other items included, but issue is with tank only) Agreed value: £120 for all items (tank + lights, filter, heater and tank cabinet) Cash Advertised as: 'great fish…
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Hotel Refusing Refund
Hello, I hope you can help. I live in Ireland and I made a booking through Booking.Com for a place in S!!!!horpe, UK called Kirks Korner Motel. I paid upfront for a room for 3 nights for myself and my daughter. The room was fully refundable with no cancellation costs. I was then alerted by friends who live in the area that…
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Amazon - can I force them to collect incorrect item (heavy!)
I ordered a very heavy wood splitting axe from Amazon..they sent the wrong product.. same manufacturer but a cheaper/different axe and still heavy. I asked for a replacement and they sent one - but it was also the same wrong product too! Amazon have admitted that they got it wrong, but are asking me to send the two…
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Exploding shower door....
It’s another of these posts. We were woken up at 4.12am by what sounded like an explosion (or the roof falling off!!) after searching high and low in the house slightly bewildered we got back in to bed. I went via the en-suite and as I opened the bathroom door was greeted by a mass of shattered glass that had covered…
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Purchased In UK have to return to China
Hi all, I recently purchased a 3D printer part from banggood but decided the part was not quite right for what I needed. The item was delivered Royal Mail 2nd Class within 3 days and the website clearly stated EU warehouse. On the package it says "If undelivered please return to Greenford UB18 7HK" I asked to return the…
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Returning installed washing machine - my rights
HI all We had a washing machine delivered as part of a full kitchen set (oven, hood, fridge, washer, dishwasher) and stupidly didn't register that although the model and make was correct, it was the wrong colour. White, not graphite. Not the worst thing in the world, but all the other appliances in the kitchen are grey.…
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Wickes flooring issue - Invoice query
Hi all, basically i had some Wickes flooring fitted which was badly discoloured i.e not a natural variation. I sent pictures and Wickes said they would have to refer it to their supplier (Kronospan). Kronospan said they would be happy to cover the fee to rectify providing i got a quote from a fitter and sent them it. I did…
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caravan recovered without permission
Hello and thanks for any advice anyone can offer. Our Caravan suffered damage recently and the insurance company sent a loss assessor to view the damage. As I had not heard anything for almost 2 weeks following the inspection I called the loss assessor assigned to us to see what was happening I was told that a letter…
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Help against Parcel Force
Hello, I had an issue with the Parcel Force scam courrier you have in the UK (I'm Italian). I've also seen from the internet that the company is well known for its bad reputation. Having spent 10 hours talking to them without solving anything, I would like to come up with a quick solution that will force them to behave…
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Short Term Right To Recect - MotoNovo Finance
So, I bought a car financed by MotoNovo Finance about 5 weeks ago. I had the car back to the dealer exactly one week after purchase after I noticed the car shaking/bobbling when I got it on to a motorway for the first time. He said he had the wheels re-aligned. A few days later I realised he had infact NOT fixed the…
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lost food
hi all a bit help here pls i got a new freezer from a the very big name co online i got it on my credit card and paid it straight off, for extra cover anyway its lasted 6 weeks and decided to pack up, called the manufacturer on mon engineer came out today (thurs) and admited its a manufacturer fault and in his own words…
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Approved food
Please can someone let me know where I stand legally. I’ve been shopping with Approved Food since Dan was a one man band so I know what to expect. But I have bought a large beauty box (size of a small child’s shoe box for £19.99 and the contents are no where near the £75 they claim. I estimate £44 at best. They are happy…
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Mileage claims
Hi I’m told by my employer you can claim upto 0.45 for mileage used for work My employer pays 0.20 so I have put in a claim for the other 0.25 they have refused saying I paid tax that year and received an allowance in my tax code? I got the flat rate job allowance £125 for workwear does this include mileage? As my mileage…
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Royal Mail lost parcel help?
Hi guys, New here and any help would be really appreciated, I purchased some items from fox online Europe and they arrived the start of last month, however went to go send it back which cost me £12.55, After not receiving a refund I contacted fox who told me they hadn’t got the items back, so went along to Royal Mail who…
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faulty item from online store
I bought shoes that caused injury to my feet, the store i bought from online has a lot of concessions who allow them to sell there brand, who is liable for this... where i bought from or the shoe manufacture? As they are both saying to contact and deal with the other party .. Thank you
