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Argos trying to charge for cancelled order
Hi all, Hoping someone can help me with this: I placed an order with Argos back in August (a rug that cost over £100). However, I then found a better deal elsewhere and so immediately called Argos to cancel. The order was successfully cancelled and my money refunded. A few days later, a delivery man turned up on my…
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Yorkshire Water damaged our supply pipe
Hi, My first post, and sadly I'm after some advice. On Sunday, Yorkshire water came to replace the outside stopcock, which they did. But they also chopped a piece of the communication pipework to make a clean joint. After that, they said that our pipework was leaking...which, to our knowledge it wasn't. They back-filled…
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Problems with parcel
Hi I do a lot of shopping online, usually with Amazon. I bought something recently which stopped working after a few days, this was with Amazon Marketplace. I contacted Amazon and they forwarded it onto the firm. I gave the firm negative feedback and they say they will not send me a replacement until I have removed the…
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Viagogo - Selling Ticket - Issue
Hello, I bought four tickets for some of the snooker down in York in December, but one of our party had to pull out. I put his tickets up for sale on Viagogo (for less than face value) in the hope someone would buy them. Indeed someone did buy them. The next step is to 'confirm' the tickets within a 48 hour window. I…
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import handling fee robbery
ive just imported some goods and have been robbed by two handling companies..one company "daygard" charged me £600 fees just for handling the goods?..now this other company "fs McKenzie" after taking £1000 off me have stated that the customs want to examine my goods and i will have to pay storage fees for as long as this…
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Unfair Mooring fee loss.
My father left us his old yacht in his will two years ago, with the intention that my siblings and I used it as a family boat, where we could spend time together at weekends. He left an amount of money in an account which could be used to maintain and moor it. As I was the executor of his will, I was primarily in charge of…
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Membership card taking forever
Hi there, I ordered an NUS/TOTUM card 1 month ago now, payment went through two days later but nothing happened for about 10 days (i can track the card), when it finally says order placed and dispatched. Their FAQs say "Your TOTUM card will be despatched within 3-5 working days and should arrive within 7 days of the…
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CRA & Faulty Laptop
Hi, I bought a new laptop from Currys PC World 3 months ago which developed a fault (not booting, constant "preparing to repair" loop - quite common on google. Anyway, took it back to Currys yesterday for exchange/repair/refund under the CRA. I was told a repair will take 28 days, which to me is not within a reasonable…
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Parcel Signed In My Name when I was at work Tracker proof
Hi all I’m new here and was hoping you could help. I purchased some apple airpods from bt shop online. They were shown as delivered and signed for by me on 02.10.18 at 10:20 by parcelforce. At the time I was in a meeting at work nowhere near my address and my husband was at work, and no one was home. I am on a tracker for…
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OVO Energy Customer Service Failings - Help
Hi, I was hoping for some impartial advice on the following issue I am having with Ovo energy. It's a bit of a long story but I will try and explain it as concisely as possible without leaving out too much detail. I left Ovo to go to a new provider and got a final statement which resulted in me receiving a refund. It…
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Neighbour who will not pay for painting job. Intends to Cheat me
I took on a painting job for a neighbor. I took it on more for networking and his connections than for the money. He knows a little about builders and property. Between us we painted 5 rooms, it took 7 days. One room was nasty, it took the best part of a day to scrape the wallpaper off the wall. We also did some cleaning…
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Barclays unable to help with website purchase issue
I bought a product from a seller on AliExpress.com on March 27, 2018, using my Barclays debit card. The product was shipped from inside the EU (Germany). There were several issues and eventually, it stopped working completely. I was in contact with the seller from May 18, 2018. The seller eventually simply stopped replying…
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Solicitor won't release file? Any advice? Car accident claim
Hello I'm posting on behalf of a friend. She was involved in a road traffic accident and was very happy with her solicitor, however, due to personal reasons he had to leave work. My friend went to a new Solicitor who she wasn't really happy with. A few months ago her original solicitor wrote out to her saying he is now…
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Apple Watch return : Very
Hi, I’m new to the forum�� I bought an Apple Watch from Very less than 2 weeks ago. I have basically changed my mind and no longer want it. I called CS expecting a no hassle return as I was within 14 days. The abrupt lady asked if the Watch had been connected to my phone, to which I replied yes. She said in…
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John Lewis - Customer Relation Frustration
I recently purchased a new Dishwasher from John Lewis. It was bought from John Lewis, in part for their excellent reputation for customer services. We had had issues in the past with getting issues resolved and wanted a hassle free purchase. I had a fault with my dishwasher that had existed since its arrival, but for…
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leaflets repeatedly wedged in letterbox
At least once a week I come home to find leaflets sticking out my letterbox i.e. not posted through, thus leaving an advert to burglars there's no-one home and allowing passers by to easily see into my living room (the pavement is outside my door). My letterbox is an old traditional type so there is no excuse for anything…
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Sports Direct faulty suitcase
Hello, I bought a case from Sports direct at the end of August. I used it a week ago for the first time, and the pull handle snapped (it's a wheeled case with a extendable handle). I no longer have my receipt, but I paid by card and so have a bank statement and I know the date of transaction. I realise it's outside of the…
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Coast in administration and they have my money!
Hi, I recently bought a dress for £125 for my brother's wedding at Coast, with the understanding that I had 28 days for a full refund if I decided I didn't like it. I don't like it and went to take it back, only to find that Coast have gone into administration. I have now been told on the phone that I can return it for a…
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Online order cancellation before dispatch (pre-order).
Hello, I placed an order from a Japanese online site a month ago, this was a pre-order for an item due out late December. The date of release has slipped to late January and I would like to cancel. This is an expensive item (90000jpy+) over £640 but they claim I must pay a 10% cancellation fee. I is indeed in their…
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Evans Halshaw - COWBOYS!!!!
Purchased a car from Evans Halshaw Stourbridge Peugeot. Within the warranty period I flagged a fault to them. I took the car in 3 times and each time and they either simply first ignored the fault, saying they could not hear it or locate it. So when I took them on a test drive the technician acknowledged the fault but when…
