Yorkshire Water damaged our supply pipe

johnmc76

Hi,
My first post, and sadly I'm after some advice.
On Sunday, Yorkshire water came to replace the outside stopcock, which they did. But they also chopped a piece of the communication pipework to make a clean joint. After that, they said that our pipework was leaking...which, to our knowledge it wasn't. They back-filled everything up and said a engineer will be out to check things over.
The engineer came out and said it was our problem.
After YW had finished, we have no water pressure in the house, just a trickle coming out of the taps, no pressure to suppley the heating, and no hot water. You can now hear the water surging through our pipework, so if we didn't have a leak, we definitely do now.
We phoned YW, and they said they would repair the damage as a good will gesture for damaging our supply.
YW came out again today, dug the pathway up and said they can't repair it, but they did say how much water they had to pump out, possibly from the houses cavity.
Back on the phone to them, they said it's our problem now, even though they damaged the supply. They said they could offer a re-route of the supply pipe...but we would have to wait till at least December for a survey. We're not sure if they will be paying for any of this.
Could anyone offer advice, because we don't know where we stand.
Oh, we have a small child in the household.

Thanks, John

unrecordings

Keep on at them, make a formal complaint - they'll make it difficult but keep at it. Do not deal with Morrison Utility as they are utter cretins. When someone from 'Yorkshire Water" calls, make sure it's actually Yorkshire Water and not Morrison. And - Yorkshire Water will try to foist the problem back onto Morrison, who I'll re-iterate are utter cretins. From my own experience, a lot of what you describe as YW is actually Morrison Utility

Take a quiet moment and write up a simple diary of events, visits, phonecalls and webchats. Keep it updated to help you remind them of the salient problems

Edited to add: Good Luck...

johnmc76

Yes, it was Morrisons we have been talking to, although we didn't realise till the last phonecall, when we asked to talk to a manager.
Would OFWAT be the place to lodge a complaint?
We've been keeping a dairy, nearly 3 A4 pages worth of jibberish from the cretins!

Thanks, and We hope to get it resolved soon

unrecordings

Before OFWAT will get involved you need to make a formal complaint - in writing, by post as they for some reason do not use email. Make sure to read the Yorkshire Water charter on the behaviour you should expect from them and frame your complaint on the number of infractions

If for all intents and purposes you have no water supply, then that is very serious. If you have a small child, then more so.