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Amazon. Faulty product CANNOT get them to respond!
kazshaz
Posts: 1 Newbie
Hi there all
I purchased a pop up tent from amazon.co.uk back in July. It was £13.89 and arrived faulty! After a bit of to-ing and fro-ing I sent pictures and they accepted it was faulty and sent me labels. These were not prepaid labels, just an address on a bit of paper. My argument is that i shouldn't have to pay return postage for a faulty item. Filed an A-Z claim, and amazon agreed and said they would agree to refund and i WAS entitled to my postage to also be refunded. Sent it back (cost £12.12) and then i did get a refund of the item, but not the postage.
Sent it back on the 24th September and emailed amazon and the seller the receipt etc the same day. Got the item refunded on the 26th. I have chased both amazon and the seller twice (1st October and today 22nd October). No reply.
Went back into the A-Z claim and they've closed it and wont allow any comment as i guess they see it as complete.
Any idea how i can get amazons attention here?
Any help GREATLY appreiciated
I purchased a pop up tent from amazon.co.uk back in July. It was £13.89 and arrived faulty! After a bit of to-ing and fro-ing I sent pictures and they accepted it was faulty and sent me labels. These were not prepaid labels, just an address on a bit of paper. My argument is that i shouldn't have to pay return postage for a faulty item. Filed an A-Z claim, and amazon agreed and said they would agree to refund and i WAS entitled to my postage to also be refunded. Sent it back (cost £12.12) and then i did get a refund of the item, but not the postage.
Sent it back on the 24th September and emailed amazon and the seller the receipt etc the same day. Got the item refunded on the 26th. I have chased both amazon and the seller twice (1st October and today 22nd October). No reply.
Went back into the A-Z claim and they've closed it and wont allow any comment as i guess they see it as complete.
Any idea how i can get amazons attention here?
Any help GREATLY appreiciated
0
Comments
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You spent £12.12 sending back and item that cost £13.89?0
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