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Incorrect Colour Curtains - Who's at fault?
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DrawnAnger
Posts: 1 Newbie
Ive literally walked through the door with a new pair of 'Made to Measure' Dunelm curtains.
To order them, I went into store with an order from last year and asked for the same colour. The person who served me told me that colour was no longer stocked, but they had one that was almost identical to it and showed me it on the rack.
Upon seeing it I agreed and processed the order. I paid and signed everything and went home.
2 weeks later I've picked them up and come home. They are very much a different shade and different from what I saw in store.
Re-reading the order they put the the colour through as 'Kensington Silver' rather than 'Kensington White'.
However, I read the order at the time and signed it. Do I have any ground to stand with this or am I stuck with curtains that are incorrect?
To order them, I went into store with an order from last year and asked for the same colour. The person who served me told me that colour was no longer stocked, but they had one that was almost identical to it and showed me it on the rack.
Upon seeing it I agreed and processed the order. I paid and signed everything and went home.
2 weeks later I've picked them up and come home. They are very much a different shade and different from what I saw in store.
Re-reading the order they put the the colour through as 'Kensington Silver' rather than 'Kensington White'.
However, I read the order at the time and signed it. Do I have any ground to stand with this or am I stuck with curtains that are incorrect?
0
Comments
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Looking at their website they don't have a Kensington white, only a Kensington silver.
Are you sure it's not what you agreed to in the shop but it just looks different now you've got it home in different lighting? Are the curtains actually incorrect or did you just not realise how different they would be?
Ultimately you were aware that the previous material was no longer available so you were never going to get an exact match.0 -
Looking at their website they don't have a Kensington white, only a Kensington silver.
https://www.dunelm.com/product/kensington-white-fabric-10000286740
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