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Plz help hotel refund chances?
Hi all, Here's my situation, a friend of mine has booked multiple rooms at a big national hotel franchise group many months in advance as he's celebrating his birthday and a small group will stay 1x night. My friend has already paid in advance however sadly I have lost my mother and I am unable to make it now as my sister…
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Trying to apply SADFART to a TV
TV Model : 48U7653DB I have had a Toshiba tv stop working after 18 months. I went straight to the retailer and they pointed me to the manufacturer. I emailed their head office and they pointed me to the manufacturer eventhough, within the email I mentioned '...last A Reasonable amount of Time.' I cannot seem to get the…
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Advice on Service Payment of Bill
Hello, I hope this is the right forum to post this on. Just looking for some advice. We have a damp problem in our house which has grown after we had a porch installed several years ago. We'd had a couple of workmen subsequently point out in passing, features of the porch that hadn't been done properly, so both these…
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Car Problems
Hi I purchased a used in 2015 (1 previous owner) and at this point it was already 2 years old. I purchased it from a reputable dealer Garage and with 12months warranty. I have had a problem with the coolant leaking which I first reported in the August 2016 whilst it was still in warranty. I have been back to the garage a…
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Pass My parcel courier firm
Hi, I would appreciate some advice, I posted with Pass my parcel an ebay item worth £35 on dec 17th. They have just located it after saying for weeks that it was lost . To return it to me they want me to pay £11.75. They claim they made numerous attempts to deliver.(I have message threads from 2-4 weeks ago stating that…
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Being made to pay original price of wedding dress, picked new 1 cheaper
My fiancee attended an appointment for a wedding dress back in December. She chose a dress and placed a deposit of £348.75. After leaving the shop she noticed that her necklace was missing. She went back to the store but unfortunately the cctv did not provide any clue as to whether it was lost or even stolen. I returned to…
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Seller is outside of EU
I purchased computer equipment online. Seller has good web site, prices in GBP, no contact address provided - nothing suggested that seller can be outside of EU. Even during the checkout and on the receipt there were no warnings that there may be some extra charges. I only realised my mistake after receiving a bill from…
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Adding extra to already issued bill.
The problem was due to an incorrectly applied discount from the previous account and the amount is small but still - is it ethical business practice to do this? And aslso to offer credit instead of a refund when they backed down.
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Faulty Shoes
Hi, Was given a nice pair of shoes as a Christmas gift. They came from River Island and have River Island printed in the sole of the shoe. I've worn them 15-20 times since and the leather fabric shoe is coming away from the sole at the side of the big toe. The shoes are clearly used but are not worn in any way other than…
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Not told return postage would be to an international address
Hi, I purchased something online from the brand Salomon which appeared to be a UK site as it was in English, priced in GBP and had a UK customer service phone number. Before ordering I checked the returns policy as always and it states you can return within 14 days if not happy. However when the items arrived (which were…
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Overly Aggressive Debt Collector Bailiff
Sorry, but I am unsure which sub-forum I should be posting this to. Firstly, apologies for any typos, etc. I am typing this very quickly as my free time is limited at the moment. I had to dispute a rather harsh letter I received today, from a debt collection agency called Jacobs. The letter was presented on a Jacobs…
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Argos Advice Causing Injury
Hi all I purchased some xmas tree lights over xmas period. I went out swimming and when i got home my girlfriend was in tears with shooting pains down her arm and she was worried as she has a bad heart as it is. I asked her what she had done, she said that she had plugged in the xmas tree lights and was wrapping them…
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Manufacturer Refusing To Repair Goods
Hello - this is a bit of a long winded story. In summary I purchased an electrical device about 7 months ago - second hand. About 4 weeks ago it went wrong and I contacted the company that first retailed it (I am not the original buyer) and explained the situation. The retailer was quite helpful but told me that as I was…
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What rights do I have with my faulty extractor
Screwfix are refusing to deal with me and I wonder whether I have legal right to a replacement or not, on a faulty item with a guarantee. I explained to their customer services team, via email that, for (geographical) convenience, a plumber, on my instruction, bought an extractor fan for £74.99 from Screwfix in August…
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VIP Meet & Greet parking
I booked parking at manchester airport with VIP Meet & Greet parking via Looking4parking on clollecting my car I have damage to items in my car that had been stowed under the passenger seat. My dashcam had been disconected and there is evidence that my car has been driven eratically and been carrying passengers. on…
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Please help!
Hi, We have a leaking roof and had a roofer come round who attempted to fix it and charged us £280. It took him around 30 minutes to fix the issue, it was not more than an hour.And we thought it was too quick. Before he started for the 1st time he said he gives 5 years guarantee for his job. We have this on his receipt.…
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A Little Advice On A TV Purchase
Hi there! I have a long version of this but for now I'll keep this as short as possible! Imagine if you will, let's say Jan 2017 you buy a premium TV (rrp £1200) that you get for a good deal, down to £900. This is from a major high street retailer in Oxford Street, not some dodgy website. You notice an 'issue' with the…
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Doctors note to withdraw national savings over 65s growth bonds
Banks play all sort of tricks top stop you getting access to your own money. Anyone had demand for doctors notes from NS&I for maturing bonds? Did they not expect most pensioners to survive the 3 year term so want existence of life proof? Comments only from actual experience, please.
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Do I have to accept this?
I bought a Dell laptop in August, it developed a fault (ie it wouldn't work) at the beginning of December. They've attempted a repair on it twice the last time back to base (In Germany). Got it back 10 days ago, still has exactly the same fault. Manufacturer has offered to replace it but I don't want another one the same -…
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Hotpoint 12 month warranty
Hi all It’s my 2018 resolution to be more assertive and stop being a pushover! Therefore I was hoping some of you may have some advice on the following please: In March 2017 we got a new Hotpoint washerdryer. Our previous one had had numerous issues over its lifetime and since we had Domestic & General cover they offered…
