Being made to pay original price of wedding dress, picked new 1 cheaper

Knightdan

My fiancee attended an appointment for a wedding dress back in December. She chose a dress and placed a deposit of £348.75. After leaving the shop she noticed that her necklace was missing. She went back to the store but unfortunately the cctv did not provide any clue as to whether it was lost or even stolen. I returned to the store with her 2 hours later as she felt that the whole experience and dress had been tainted. We spoke with the manager who agreed to store credit (of deposit of £348.75) (they don't do any refunds),off the cost of a new dress no matter cost, which was acceptable. She asked us to email her to arrange a new fitting date which we did. My fiancee returned earlier this week chose a new dress for £695. On her return to home we looked at the receipt (which had been sealed in an envelope) and it still had the original dress price on of £1395.00. We returned to the store and the manager said that that is the price we have to pay even if the new dress is cheaper, she also said that the price of the new dress is actually £795.00. I made my point clear that we returned within 2hrs of putting a deposit down on the original dress. It was untouched, had not been altered and was still hanging on the rail. So minus the £348.75 she should only owe £346.25. My fiancee then felt obligated to purchase items (that she did not want) to cover the difference between the 2 dresses. And they are still saying that she still owes over £1000. Where do we stand? Any help is greatly appreciated.

bris

It's all about the original contract, which was for a dress at £1395. They are entitled to the profit they would have made on that dress. So if the profit on that dress was, say £650 then this is what they expect to make from you, anything more is a penalty, anything less is a loss.


If you want to sue them for the difference then it all get's worked out in court as the court makes them declare their profit and loss on the original contract.


I am confused however about how you still owe the £1000, did they disregard the new purchases as making up the difference and treat then as new sales?

Knightdan

Thanks for replying. My fianc!e knocked off some of the £1000 they said she still owed through picking about £150 worth off items. Sorry for confusion

dj1471

It sounds to me like the shop agreed to void the original contract, their issue of store credit would seem to support this.

Knightdan

That makes more sense. Thank you for replying.

arcon5

She lost her necklace so decided she no longer liked the original dress because of it?? What ??

Irrespective sounds like they agreed to cancel the sale hence the refund to a credit note. Id be insuring I paid the extra 450 ish for the second dress not tainted not a thousand quid