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Seller is outside of EU

a_s_v
a_s_v Posts: 3 Newbie
in Consumer rights
I purchased computer equipment online. Seller has good web site, prices in GBP, no contact address provided - nothing suggested that seller can be outside of EU. Even during the checkout and on the receipt there were no warnings that there may be some extra charges.

I only realised my mistake after receiving a bill from HMRC for that item.

So for the future - should seller provide any information about their location? What should I do to verify it?
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Comments

  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No, the seller doesn't have to tell you. I would also be very surprised if there aren't any clues on the site regarding their location.


    What's the site?
  • a_s_v
    a_s_v Posts: 3 Newbie
    Don't want to advertise them: gear best (without space)
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    gear best is a well known chinese site
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    I’ve been on the website two minutes

    Highly Recommend! Log in your Messenger account, One step to slove all problems.

    Yes. There is literally zero clue this site isn’t a UK site.

    Also there ARE warnings about charges on their site AND you can choose from a raft of different currencies, not just GBP. In fact mine is defaulting to USD.
  • chancesare_2
    chancesare_2 Posts: 1,788 Forumite
    Yes, Gearbest is one of the biggest currently, along with Bangood (or whatever their spelling is).
  • ssparks2003
    ssparks2003 Posts: 809 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    I would assume that you are new to online shopping because if that site was anymore Chinese it would come with prawn crackers.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Yip one of the first things I found was the warning that prices do not include import duties and taxes, go figure.
  • a_s_v
    a_s_v Posts: 3 Newbie
    Warning about duties and taxes not included in prices is valid - shipping from EU to North America will attract duties and taxes too.

    Could you please enlighten me where are those signs that site is not in EU?
  • unforeseen
    unforeseen Posts: 7,400 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    The pictures of the support staff at the bottom of the about us page gives a bit of a clue
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    a_s_v wrote: »
    Warning about duties and taxes not included in prices is valid - shipping from EU to North America will attract duties and taxes too.

    Could you please enlighten me where are those signs that site is not in EU?

    Honestly I can’t see anything on the site that would make me think it was in the EU.
This discussion has been closed.
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