Faulty Shoes

Richardflair

Hi,

Was given a nice pair of shoes as a Christmas gift. They came from River Island and have River Island printed in the sole of the shoe.

I've worn them 15-20 times since and the leather fabric shoe is coming away from the sole at the side of the big toe. The shoes are clearly used but are not worn in any way other than this area. This would alleviate the possibility of perception of them being well used.

My problem is, I don't have any type of receipt. Where do I stand with getting a replacement?

EDIT: Shoes were bought more than 30 days ago.

theonlywayisup

You don't have any rights, the rights lay with the original purchaser. Can you refer the issue to them?

Richardflair

I can. I know them very well. What are their rights?

theonlywayisup

It depends on when they were bought.

macman

She can reject them as not fit for purpose under CRA. Was the purchase made within 30 days? If so, she has to prove nothing, the fault will be presumed to pre-exist.

Richardflair

They were a Christmas present but bought more than 30 days ago.

George_Michael

macman wrote: »

She can reject them as not fit for purpose under CRA. Was the purchase made within 30 days? If so, she has to prove nothing, the fault will be presumed to pre-exist.

No it won't.
For the first 30 days when the short term right of rejection applies, any faults are not deemed to be inherent.
It is only between the end of the first 30 days and up until 6 months that this is the case.
When using the short term right of rejection, it is up to the consumer to prove that the fault was inherent.

theonlywayisup

richardflair wrote: »

They were a Christmas present but bought more than 30 days ago.

The key is when exactly they were purchased.

If the purchase was less than 6 months (but over 30 days) the fault is deemed inherent and it is for the seller to prove otherwise. If the purchase was over 6 months then the buyer has to prove the fault was inherent.

The 30 day info given by macman is incorrect.

Richardflair

Thanks all for your help & advice. Had the boots replaced without fuss.