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Certificate of posting question.
Hello, if sending an expensive item by special delivery, when the post office issue a receipt for postage which also has the barcode tracking number on it, can you also ask them to stamp a separate certificate of posting for this for extra insurance (in case if one gets lost), or can they only do one or the other and…
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Builder Not Completed Works and Is Now Ignoring Me
Hired a builder to do some work which was started last year and is still ongoing. It was supposed to be a small 2week job and he's now not replying to calls/texts. I've paid him about 80% of the total amount (didn't see that some of the work hadn't been completed till further inspection) and I am about to start quoting the…
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benson for beds pillows and their no return policy
All, read the sticky for advice and looked through forum for help but cannot see anything. My wife and I bought pillows last year from bensons, long story short was we were there for over an hour trying, the salesperson (obviously wanted a sale) gave us the most expensive pillows at 62.99 each and said they were the…
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Do I have the right to reject my car?
Hi everyone I bought a car last Thursday - 30k miles on the clock, full service history. When I brought the car home, the interior light didn't work and the glove box was off its hinges, which are minor problems, but got me suspicious about the car. The evening of picking it up, the car started jerking/jumping very…
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Peeling Spiderman mug
I brought a Marvel Spiderman mug and socks set from B & M. The image on the mug, despite being labelled as dishwasher and microwave proof, started peeling off straight away when I was handwashing it before using it. Would it be best to complain to the company (bbdesignsonline.com) about this or should I just return it to…
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Error on lastminute.com gave us the wrong property
Hi, I've read the posting guidelines and structured the info below based on that... What did you buy? An apartment in Paris, for 4 nights. When did you buy it? Two weeks ago. Where from? (internet or in store - it DOES make a difference) Lastminute.com How did you pay? (cash/cheque/debit card/credit card etc) Debit card.…
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good reason why a newsagent has 50p charge?
Hi all, new to the forum and sorry if this is the wrong place. In these modern days with contactless and the ability to pay using mobiles, and seeing how often cards are now used, do shops really have transaction charges on low items? For instance, if I want to pay by DEBIT card in my local shop, I need to to spend at…
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Britsh Gas - Alternative Dispute ResolutionF
I have recently converted one of my rental flats to all electric. I am in dispute with British Gas over certain aspects of their quoting process which II believe has caused me to lose rental income. At the end of the letter they have referred me to The Retail Ombudsman. There is no mention of OFGEM or The Energy Ombudsman.…
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Car Deposit Refund Time Period
I have been sorting out some old paperwork and came across an invoice for a new car that I never actually bought (cancelled the order a couple of days after the order was placed). Upon reviewing the paperwork I noticed that I had paid a £200 voluntary deposit that has never been refunded. The transaction took place on 16th…
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Rght to refuse poor quality goods??
Hi everyone, After reading numerous articles regarding consumer rights, I am still unsure about something so thought it would be easier to just post the question on here to see what others think/advise. I suppose my scenario isn’t that complex, but it does throw together a number of situations which have different rules. I…
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Carphone Wearhouse refund
So I bought an item with Carphone Wearhouse and it developed a fault. They did an exchange but the exact same fault occurred. They then Sid they will refund me for the item. As I paid by cash I assumed I would be refunded that way but they insisted the only way to refund me will be on a debit card. I'm now being told I…
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C C Regulations. Is it 14 days from written cancellation to post or to receive item?
Consumer Contracts Regulations - Returns. Is it 14 days (from written cancellation) to post the item or 14 days for the company to receive it? I ordered an electrical product online (general product, not tailor-made) which I am returning. I provided several written notices of return by email within 14 days. However, the…
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Cream DFS Sofa Delivered Stained
Just had a new cream 3 seater sofas delivered with a big black dirty mark on one of the cushions. I informed the delivery guys who took photos and said DFS would send someone out to clean it. I told the delivery drivers I will only accept a new cushion, as the sofa is not scotch guard protected and it is new. I went to the…
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Letting Agency Fee
Hi all! I recently paid an admin fee to an Estate Agent to make an offer on a flat to let. I had no cash on me and opted for a card payment. A 5 £ fee was added to the payment of 250 £ for a total of 255 £. A week after my offer was not rejected or accepted, the property was withdrawn from the market. The agency refunded…
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Samsung A3 bought from Carphonewarehouse
Last week I bought a Samsung A3 2017 phone from the Carphoneware house, got to the till and it was 279.99. Thought it was a bit expensive but thought nothing of it. Got home to search there website it was on there for 229.99! £50 cheaper so I rung up CS to see what they say and said instore and online prices can very. I…
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Bathroom Supplier Problems
Hi, In November 2017 I purchased an entire bathroom from a local supplier based in NI. Bathroom was installed by an independent fitter. When the tiler washed down the porcelain floor tiles they showed up a lot of scratches. I went back to the shop where they denied all responsibility. In the end up they decided to send me…
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Return delivery cost for faulty item
An extractor fan was delivered as part of a whole kitchen delivery but on installation was found to be faulty. We decided to exchange that in store as we didn’t want to wait the 5 - 7 days for a new delivery. Our nearest store is 1 1/4 hrs away so this is not a quick job! When we got home with this one we found it to be…
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Better Bathrooms and Consumer Rights Act (CRA)
I am hoping that someone can offer some advice or opinion Circs Approximately three weeks ago i attended a Better Bathroom store armed with precise measurements for our bathroom Provided the sales assistant with the measurements and our suggestions/requirements who with this in mind designed our bathroom we believed to the…
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Online misprice - how to enforce the contract
I purchased a piece of furniture online for £3200 during their January sale thinking it was a good deal as the item normally retails for between £5000-6000. Order confirmation received straight away and payment has been taken from my credit card. I’ve now 3 days later had an email from them saying it was a misprice and…
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FedEx
I recently used FedEx for an international delivery from USA to UK. This was for repatriation of goods which I own and had taken to USA and left behind. Tax already paid on these goods at point of purchase. They are now trying to charge me an ancillary charge of £21 because all goods regardless of whether or not duty is…
