Britsh Gas - Alternative Dispute ResolutionF

The_Deep

I have recently converted one of my rental flats to all electric.


I am in dispute with British Gas over certain aspects of their quoting process which II believe has caused me to lose rental income.


At the end of the letter they have referred me to The Retail Ombudsman. There is no mention of OFGEM or The Energy Ombudsman.


MUI that this is an unregulated unofficial body with no regulatory powers. They make no mention of OFGEM or The Energy Ombudsman.

NCC-1707

This is business related so not a consumer issue.

The_Deep

NCC-1707 wrote: »

This is business related so not a consumer issue.

I disagree. HMRC do not class small landlords as businesses. We pay rental income tax on SA. As such it is, imo, very much a consumer issue.

BoGoF

How HMRC treat it for tax purposes is of no relevance.

The_Deep

But that was not the point, the point is, should BG not be promoting the two more powerful ADR solutions instead of ignoring them.

BorisThomson

The_Deep wrote: »

But that was not the point, the point is, should BG not be promoting the two more powerful ADR solutions instead of ignoring them.

It would have been helpful if you'd asked the question in your first post.

ofgem do not cover all BG services. What exactly is your complaint?

BorisThomson

Does your complaint fit into these categories?

https://www.ombudsman-services.org/sectors/energy/complaints-we-deal-with

The_Deep

here is a draft copy iof my complaint to the Ombudman/OFGEM


... in [FONT=Times New Roman, serif]the first week of August I asked British Gas to quote for the removal of the existing water heater, boiler, removal of the radiators, and the installation if a thermal store in one of my rental properties as I was converting it to electricity.. I was given an appointment for 25th July.[/FONT]


[FONT=Times New Roman, serif]On 25th July the engineer yan came to quote and I ran him through the works needed. I showed him the thermal store, which was in the living room and he checked on his computer that it was suitable. He did a quote on his laptop for ££1365.04 which I agreed and signed. I asked him for am paper copy of the quote and he said that his office would send me one. None was ever received. An appointment was made for the work to be completed on 21st August.[/FONT]


[FONT=Times New Roman, serif]In 21st August an engineer attended but stated that the work I required was not that which was on the quote. Specifically, there the installation of the thermal store had not been included in the quote. . He said that I would need a new quote. Another engineer attended the property on 22nd August and , after several requests, another quote was send to me some ten days later for £1411.00 which was not accepted.[/FONT]


[FONT=Times New Roman, serif]British Gas are saying that I did not inform Mr Ryan that I needed a thermal store installed. The say that I bought the thermal store after Mr Ryan's visit. This is untrue, the store was in the living room and he inspected it. He also promised a paper copy of the quote, which I never received. BG say that a quote was send by email, but this was not received either.[/FONT]


[FONT=Times New Roman, serif]This is a rental property, and because of errors and omissions made by BG Is estimate that I have lost at least two week's rent, some £500.[/FONT]


[FONT=Times New Roman, serif]I am seeking compensation from BG in the sum of £600 my time in dealing with this matter, and the fact that BG are not being truthful when they say that I did not tell Mr Ryan about the installation of the thermal store. I distinctly rememberer him accessing its details on his computer; [/FONT]


You will see that the thrust of my complaint is that BG are telling lies, and that, as a result of the incompetence, I am out of pocket.

LABMAN

Please read that and correct it before you send it. You say you asked in August for a quote and got in July?

BoGoF

Can you prove what was 'agreed' at the first visit?

unholyangel

Ask them to resend the initial quote.

If it includes the thermal store in the costing then you might get somewhere with regards to getting it done for the cheaper price. I can't see any argument for the rental income/damages though unless:

- You had someone who was ready to move in on the 22nd and
- You can prove BG were aware that someone was ready to move in before you entered the contract with them and
- Your contract with them does not exclude loss of that type (i'm willing to bet it will - most companies of BG's size will exclude those types of loss as standard).