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Accountant lost bank statements
Hi My accountant has lost a years worth of bank statements - I think they have sent them to the incorrect address but wont admit it. Does anyone know if there is anything I can do re data protection? I want to write a complaint letter but no idea where to start. Any help would be greatly appreciated! Thanks, Kimberley
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Apple App Store update and Apps no longer work.
I am not sure if this is the correct place for this as it is my first post. I hope it is. My question/problem etc is that since Apple updated their iOS operating system from 10 to 11, certain apps no longer work. One of these app is called "Eisenbahnatlas". It was set up by a German book company called Schweers Wall but to…
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Samsung repair centre advice
Last week my Dad's phone suffered the black screen of death. I tried and failed to fix it, but eventually got in touch with Samsung on Twitter as it's still under warranty. They were great and arranged for a courier to collect the phone the next day, to be sent to their repair centre, Anovo. On Monday my Dad received an…
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Extended warranty on white goods
Hi All, I have a hotpoint dishwasher which continually breaks down. It is now over 12 moths old, first repaired by hotpoint in its last month of warranty and then I took out a Domestic and General plan to cover further repairs. Since taking out this plan it's has broken a further two times. First repair was a new circuit…
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1 company sells a product, parts needed to use it been out of stock for long time
I have a Brother ScanNcut, which is a machine used for crafting, only one company sells it and all the accessories that can be used with it too. The mats needed to use it have been out of stock for a long time now and they don't know when they will be back in stock. To be able to use the machine you need a Brother mat that…
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Hole in UGG boots after 13 months
Hi everyone..... first time post and after some advice. My husband bought me a pair of classic UGG boots for Christmas 2016 (online from surfdome). So I have been wearing them around 13 months. Today I discovered a hole in the toe area of the left boot. I have had a couple of pairs of UGGs in the past and they both lasted…
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help please with Zenith windows!
I had a double glazing salesman call for a quote for windows and after a long afternoon he cut the price down and down and said it was a special advertising deal etc etc I agreed and then he asked for a payment up front £199. I asked if it was a deposit and he didn't answer - then I asked about a cooling off period and he…
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Requesting a refund
I recently bought an Item on eBay. The item was described as new in original packaging and costed as much as new item (it's fragrance I am talking about), it was also listed under the category 'Fragrances & Aftershaves for Men' Somewhere in the description it did said that the item was only a box but I didn't notice that…
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Washing machine not working after 18 months
Retailer saying there's nothing they can do as is past 6 months and manufactorer is not responding to emails (been 5 days now). Who is the better one to go after? I believe the quality is not up to standard if it's only lasted 18 months so assumed I could take that to the retailer?
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Advice needed. Order never appeared, company ignoring my contact.
Hi everyone, I ordered an item at the beginning of December from Sensory Education/Cheap disability aids ( I have now researched properly and know this was a bad idea!) I Paid extra to have the item delivered in within 2-3 days and have never received it (despite the money leaving my account). I have made numerous attempts…
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Refund request due to bad customer service
Hi all, So the weekend just gone the below happened with the Snow Centre in Hemel Hempsted. On Thursday 18th Jan I booked 2 x 2 hour lift passes for Saturday 20th morning at 8:30. Late Friday afternoon, I found out that my partner was required to work due to an emergency. I called up at 715pm and spoke to a lady who I…
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consumer rights act vs Ts & Cs
Hi We purchased a chair fro HSL. ordered and paid for November 18th 2017. It was delivered on 21st January (Last Sunday) The chair is damaged and has a fault on one of the legs (doesn't screw into hole) We phoned the shop immediately and told them we wanted a refund. Customer services are saying we have to have the chair…
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ParcelMonkey refusing to payout on claim
Hi all. I sent a parcel with the ParrcelMonkey courier booked was Parcel Force. Parcel was collected on 14/12/2017 for delivery 15/12/2017. This delivery got lost either in transit or within the depot. I chased ParcelForce myself and got informed it had been lost and have confirmed that fact again today with them directly.…
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Law on refund if goods not ordered
If as a bridal retailer you take a deposit with clear terms stating that deposits are not refundable. and the customer simply changes their mind, can they get a refund? Clearly they have entered into a contract, but if the goods are yet not supplied or in some cases ordered, where does the retailer stand legally?
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DPD lost parcel, they won't pay, neither will insurance. Advice needed.
Hello all, First time posting but require advice if possible. As a Sole trader, I sent a parcel to EU via DPD classic last month. It's been lost in transit and DPD have closed the case and offered me £8.78 in compensation. The item value was declared at £2000. I made a claim via my business insurance for the value…
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New Ford Fiesta no wheels
My son slid in his new Ford Fiesta six weeks ago on the ice and hit a concrete post. The car has been repaired under his insurance but the wheel was "condemned". Now Ford is absolutely unable to source a new wheel. Solus (Aviva-owned) told us it may take weeks to source a wheel. My son wants to know whether he has any…
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The Times - Subscription cancellation
Hi all, I had a phone call from a rep at The Times newspaper saying I had an outstanding balance of £20. Initially I didnt know I had signed up to it but once I asked he said I signed up with the student subscription 3 years ago for £20 per year. I remembered doing this but have probably only been on it a couple of times…
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Sent £400 item to Sweden for servicing - company now ignoring us - what can I do?
Hello, I sent a tattoo machine to the manufacturer in Sweden for servicing as it had stopped working. I filled in their online form (inkmachines com) and posted the item. They said they would e-mail once they have received the item to quote how much it would be to repair and return the machine. They have not e-mailed us…
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Glasses hometrial fiasco – may be charged £69 for not returning, what are my rights?
Hi there money savers, I've got myself into a bit of a conundrum and was wondering if anyone could give me some advice? A while ago I ordered a glasses try-on home trial from two different companies, one from 'Glasses Direct' and one from 'Ace & Tate'. They arrived at roughly the same time and when I was finished trying…
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Order & Installation of Roller Blinds - Can I pull out of the order and get a refund?
Last year we decided to replace the old roller blinds in our Living Room and went with a local company as we had had a previous bad experience with Hillary's Blinds. We chose the blinds, the company rep came out and measured the windows, we paid a £150 deposit and they were installed at the end of October/beginning of…
