Order & Installation of Roller Blinds - Can I pull out of the order and get a refund?

pdavies77uk

Last year we decided to replace the old roller blinds in our Living Room and went with a local company as we had had a previous bad experience with Hillary's Blinds. We chose the blinds, the company rep came out and measured the windows, we paid a £150 deposit and they were installed at the end of October/beginning of November 2017. After the fitters had left I noticed that the blinds did not hang straight and that they didn't cover the whole windows, so I emailed the company informing them of this. I received a one sentence response informing me that according to the fitters report the ceilings weren't straight - the house is 15 years old.... I pursued this and sent photographs and eventually the fitters came back out several weeks later. Unsurprisingly they agreed that the blinds weren't straight and that at least one of them was the wrong size so didn't cover the whole window.

I heard nothing for weeks so I contacted the company asking what was going on and was told that they had the new blind in and asked when could they fit it. No mention of an apology for measuring the blinds incorrectly nor for fitting the blinds incorrectly. We agreed for them to come round on Saturday 13th January 2017 but not before 11am as we would not be in. I was so specific about this that I emailed them twice with this information and they responded saying it would be okay.

So, my partner gets home at 10.50am on the Saturday to find the company's business card posted through our letterbox. Nothing else. I got home myself at 10.55am. We waited in until 2pm and assumed that they had ignored our instruction and had arrived before 11am. No one from the company attempted to call us that day.

On the following Tuesday I received an email from the company stating that they were at my house at 11am on the Saturday and that we weren't in. Completely untrue. I emailed them back pointing this out and got another short email saying "ok ok didn't get a call". I still don't understand what they mean by this. Once again I received no apology even though they lied to me by saying they were there at 11am. At this point I could no longer trust the company nor had any confidence in them.

Quite frankly I'm completely fed up with them and they don't deserve my custom. Am I within my rights to cancel the whole order/installation, ask them to remove the not-fit-for-purpose blinds that they've installed and ask for my £150 deposit back?

Thanks in advance.

pinkshoes

When you got home and found the company card, did you then attempt to call them?

It seems odd to wait until 2pm without calling, as the card showed they had been.

[Deleted User]

pdavies77uk wrote: »

I'm completely fed up with them and they don't deserve m custom. Am I within my rights to cancel the whole order/installation, ask them to remove the not-fit-for-purpose blinds that they've installed and ask for my £150 deposit back?

Not from what you say.

You are, of course, entitled to demand the company make good their poor fitting.

Allegedly being "lied to" about a missed appointment does not entitle you to anything extra and certainly not a full refund and removal.