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Guarantee not upheld. can i fight it
Oct 2013 ...I buy a Kidde dual smoke and carbon monoxide detector from kirkby components via ebay with a 10 year guarantee. Indeed Kidde themselves offer a 5 year guarantee on it. when i got it , It was exactly the one i ordered in the picture on ebay. Lovely.... and its worked well for 4 years. But sadly now kaput! I…
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Carpetright not fulfilling consumer rights, what do I do?
This is a long one so I apologise in advance. Long story short, I bought a carpet from Carpetright which was fitted August 2014 with 10 year guarantee. Fast forward to summer 2017 the carpet had worn and holes had appeared in 3 out of 4 rooms, Carpetright agreed to exchange to carpet throughout the whole house. This was…
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Fed up with Economy Energy! Should I wait or go to Ombudsman?
Hi, I moved home about 4 months ago and my gas supply at the old address was with Economy Energy. 2 days after moving, I called them, gave them a final meter reading and asked them to send me a final bill and close my account. They asked me to leave the Direct Debit up so they could take any final payment due or make a…
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Nursery fee increase - no notice
I received an email the other day from our nursery's finance department saying that we owed them an additional £50. I emailed them back asking why and they told me that the fees had gone up from January. I do receive invoices from them on a monthly basis (although I'll be honest don't tend to look at them as they're always…
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Company not refunding money
Hello I purchased 3 bags from a company online. I kept 1 and returned the other 2 by following the returns policy of the company (their courier collected them). After 4 weeks of emailing the company asking for my money back, they said they had refunded me and to check my account. Needless to say, they hadn't. The company…
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damaged coat
I recently contacted Joules over a coat I purchased in Oct 17 stating that it had broken at the hook seam. they requested I sent through to them proof of purchase and photos of the issue. This I did, however they are now stating that they are unable to refund as I only have a gift receipt (I have told them I can provide a…
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Defective electronic past warranty
Hi all, I had purchased a Microsoft Band 2 from Amazon in December 2015 which had developed a well known manufacturer defect. From what I understand going by an MSE article and a few searches, this should be covered up to 6 years under the Consumer Rights Act 2015 if I can prove that it is as a result of a manufacturer…
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Who enforces the law?
I bought goods online but was delivered a second-hand knock off. I messaged the seller and they assured me that "it wasn't their policy to sell second-hand" (er, ok!?) and they asked for more details. [Edit: This is from Amazon Marketplace from a UK registered company, delivering to the UK, and paying by credit card.] I…
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Faulty washing machine
Hello all, I bought a Grundig washing machine on 16 Nov 17 from Currys. It was installed on 18th. I have used it once a week since then and it has developed a leak. Currys terms are replacement within 30 days. Can I still ask for replacement? I registered the purchase with Grundig (Beko) and there was a 5 year warranty…
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Linda
I had a new Samsung fridge freezer delivered on 5/11. It broke down on 30/12 and I lost everything in my freezer and fridge. I contacted Currys Know How on 31/12 as I bought it on line. They said I had to call Samsung to book an engineer visit but they were nt open til 2/1! I then had to phone Samsung on 2/1 . An engineer…
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item left behind bin, help
I bought a Nintendo switch from shopto.net via ebay, fast forward a few days, come home to a note through door" item left behind wheelie bin" no console there when I looked, I have a small front garden, I paid by paypal with credit card, ebay have closed case in sellers favour, what can I do
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Talking of John Lewis
Bought an electrical item and on the receipt it’s says the warranty start date is X. Thing is, that date is 3 weeks before I receive the item which is being delivered by the manufacturer. Do I need to point this out to John Lewis?
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Erroneous transfer
Hi, I was hoping someone could give me some advice. * I moved in to my property from the housing association in December 2016 * I went on to uSWitch and completed a switch for my energy suppliers on December 13th 2016 * I went with Co-operative energy * All was fine from my side and my direct debits were being collected…
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My Hermes lost my parcel
I was wondering if I could ask for some advice, I sold a parcel on eBay on 5th January but the recipient hasn't received it yet. I have spoken to Hermes but they said they are investigating, the problem I have is am I entitled to the value of the parcel even if it's not insured? The parcel is worth 300. What happens if it…
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Help: AMAZON refunded a 4yrs old voucher that was gifted to me and now I can't use it
Hello, I had a £40 gift voucher given to me by my former company 4 years ago. The expiry date of this voucher is 2024 so it is still valid, however when I decided to use it - it said my card was locked out. And when I called their customer service they say the card was refunded back to the purchaser. I don't know who the…
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John Lewis "In Stock" item "Out of Stock"
Can John Lewis just withdraw from fulfilling an item AFTER having accepted an order and taken payment for it? I had originally seen a mobile phone for sale online but but it became "out of stock". A few days later I saw that its status become "in stock", also got a email alert saying it was in stock and placed an order…
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DHL parcel but I've not ordered anything!
Hello Can anyone advise in the situation below? I am both perplexed and concerned by it. On Thursday I recieved a text from DHL saying that I needed to pay £33 import duty. I promptly deleted this text thinking it was a scam. This morning I received another text from DHL saying that my parcel is due for delivery on the…
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Currys refund policyDear Anna Timms Thank you for taking the time to peruse my query
Hello if anyone can help me to understand Currys refund policy, I'll be very grateful. I chose Currys to purchase my laptop, because it was situated in my local community, partly for peace of mind and to support local infrastructure as opposed to just buying off the internet. I bought the Dell Inspiron (17.01.18) after a…
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Faulty mobile phone SOGA
Got a galaxy note 4 phone on contract mid 2015. Contract ended mid 2017, went to another provider. Phone stopped working properly about 2 months ago. A bit of internet research reveals this is a common fault which develops at around this age, known as the eMMC read fail error and the only solution is a new motherboard. A…
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Discount from retailer as item is not as expected
I recently ordered a coat on line but item received is very 'grubby' and has numerous marks on it and I can't say for definite that it's never been worn. I contacted the company immediately but unfortunately it is now out of stock and they can't replace. They informed me I could return or consider a partial refund if I…
