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DC Digital - won't refund
Hi everyone. I bought a mobile from DC Digital on 12th December. It arrived promptly but it was not as described. The listing on their website stated "new" which is basically as new with all leads etc but open box. The mobile arrived and it had nothing in the box but the phone and it had a line of dead pixels. I called…
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Faulty Panasonic microwave from Argos
Hi, I’m looking for advice regarding a microwave purchased from Argos in September 2015. It cost £70 for a Panasonic NN-E271WM (Argos item no. 400/7999). So it’s just over 2 years old, and then last week during normal use the plastic middle bit which turns the turntable began sparking and started to melt. There was a…
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Stubhub failed to provide tickets bought, refusing refund
What did you buy? Tickets for Strictly Come Dancing for my disabled parents. When did you buy it? November 2016. Where from? (internet or in store - it DOES make a difference) Stubhub - online third party reseller How did you pay? (cash/cheque/debit card/credit card etc) Barclays debit card What went wrong? See below What…
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Parcel left in bin gone to refuse depot - who is responsible?
A table we purchased whilst on hol in India on 13 Dec – was delivered on 21 Dec by FedEx (left in recycling wheelie bin with no postcard through our door …Xmas was 4 days later, filled with Xmas stuff and has gone for recycling...) We only knew table had arrived in UK as FedEx sent in a request for us to pay import fees…
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Ikea mattress warranty
I’m hoping for some advice. We have had eco master out to inspect our mattress as after 5 years the springs have come through the foam top layer in at least 6 places and there is a significant dip on one side. We thought it was clear cut and they would honour their warranty but have been told today that the inspector…
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Should a refund be of full cost, if a gift card was used?
Hi, A company that I bought something from over Christmas won't refund the full cost of the items I've returned, because I partly paid for them with a gift card. I don't want to give the name of the shop, but I'd like to know what other people think of the retailer's refund policy. I've tried to explain the policy below,…
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Boots Opticians - are they right?
So I've recently had my eyes tested through work's corporate eyecare plan for free. As part of this, I get a £45 part-payment towards any pair of glasses over £75. The ones I chose are £100. Boots also have a £20 off a £90 spend voucher here: http://www.boots.com/opticians-offers/eye-health-test So my overall spend is £100…
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Manufacturer / awkward reseller - responsibility for refund query
Hi, I'm a newbie but would appreciate any advice :-) I ordered a replacement fireplace surround, and contacted the manufacturer, BFM. They explained they didn't sell directly to the public, but gave me the part number I needed and said I needed to contact a local reseller (AF) to purchase it. I contacted AF, and they then…
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CEX Refund of faulty item
Hi all, I bought an item from CEX that arrived broken. I have taken it in for a refund and, whilst they are not refusing me a refund, they are refusing to do it until they have completed an investigation to ascertain whether the item was broken by the Courier or the Store in question. I won't go into all of the ins and out…
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Daily Mail/Breakfree holiday Cancellation
Booked a holiday throught the daily mail/breakfree promotion, recieved booking confirmation from them, however I have not recieved confirmation from the park itself. Called breakfree today who confirm they cannot honor my booking as the park is no longer in the promotion My question is Looking at the terms and conditions…
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Subject Access Request (SAR) - what info to ask for and do they have to disclose all?
Hi all :hello: Have been coming to this site for years for info and this is my first post so I hope I’ve managed to put it in an appropriate section! I’ve looked online for information on how to do a Subject Access Request (SAR) and found a template letter on ico.org.uk but am unsure of how to word specifically what I’m…
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Local newspaper won't pay for photos sent
Don’t know where to put this so putting it here. So I suspect I might already know the answer but looking for suggestions anyway. A local news incident happened recently and I took photos on my phone. Then I thought, because they’d done an article before about an issue in the area, I’d contact a local paper. I mentioned…
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B&Q Kitchen
In October, we designed our new kitchen with B&Q in store and purchased it on our credit card on 30th October, with a trade discount from our fitter at the time - we were not advised of any drawbacks or issues of going via a trade account at that time. Between placing the order and proposed December delivery date, we had a…
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Currys/PC World - LEXMARK- SMART PLAN
Hi guys, nice to be on here, this is more of a frustration post than anything... August 2017, (5 months ago) I purchased a LEXMARK C925 LASER PRINTER from PC / Currys business. Quality from day one and the first print was not very good, with a faint dark line down the left side of the printing, nothing serious for our…
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Virgin told me they would cancel Sky subscription
Hi everyone Looking for a quick bit of advice if anyone is able to provide it. In November 2016 I rang Virgin Media to find out about their TV/Phone/Broadband details. By the end of the call I'd signed up, and Virgin had said they would cancel my Sky accounts to make my life easier. A week or so later I received a letter…
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Complaint to Very.co.uk - all previous email addresses not working
I'm having a fairly horrible time with Very.co.uk - dishwasher delivered broken on 7 December - still not repaired/replaced. Totally discouraged with their standard complaints/customer service - hours on the phone, cut off, passed from pillar to post etc. I am trying to send an email complaint but all previous email…
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PerfectHome Macbook Order
Hi all, Just looking for some advised and where I stand legally. I ordered a Macbook from Pefecthome and it was out for delivery today, I emailed them last night as I no longer wanted to go ahead with this agreement and wanted to return it or refuse delivery. I have tracked my order and it has been delivered. The website…
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Am I entitled to an exchange?
Hi, I'm hoping that someone with more knowledge than me can enlighten me (and apologies for it being over such a trivial item!!). I was given a pack of socks from Asda for Christmas. There should be 5 pairs but 1 sock is missing. I went to the store yesterday (it was the earliest I've been able to get there), couldn't find…
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Faulty Carbon Monoxide Alarm & Subsequent Capped Gas
Hello, Hope you guys can help me. I have a Honeywell Carbon Monoxide Alarm, in a new build property which is around 3 years old. The unit is fairly new with an expiry of 2021 and is a sealed unit. Randomly last night the carbon monoxide alarm alarm went off, thinking the unit was faulty I called the manufacturers number on…
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Overcharged? Car repair
Hi, I have a 2010 voltswagon polo The garage have charged me: Labour to fit replacement timing belt - £160 Antifreeze - £21.60 C/B kit and waterpump - £132.44 Total - £314.04 The garage told me that would be the price with everything included including VAT. But now I have my printout that lists those items like I have…
