-
M & S Fake Sale
Hi All Got a weird one... There's a household item that I spotted in my local M&S a few months ago. It was £100 so I decided that I'd wait and see if it went into their January sales. Sure enough, it did. It was reduced to £45. An identical item was also added to their website (same description, same photos, also massively…
-
Dyson hoover has damaged my carpets
We brought a new Dyson (from Dyson) on 1st Dec 2017, within 2 weeks we realised it was damaging our carpets- leaving friction burn marks. I contacted Dyson who sent an area manager, he took photos and inspected the hoover, couldn’t see any obvious problems so took the Dyson away for testing and arranged to send me a…
-
Paypal buyer protection
I need to know more about paypal buyer protection. I've read their agreement but I still don't fully understand. I want to purchase some shoes from a private seller, not through ebay, amazon or any website. I have asked them for an invoice so I am protected, and they said they don't normally use paypal they like bank…
-
Made to measure blinds - not as ordered.
Can someone help - I've just moved into my first flat, and ordered 3 vertical blinds and 2 roller blinds from a company in the Internet, my family have done this before with great results but I (trying to save money) ordered from a different company. The measuring guide and info was exactly the same as the one used…
-
Paid for incorrectly priced item now offering 20% discount
Hi All, I’m after a bit of advice please ... We bought a drive away awning online on Monday. It was advertised as two prices 1 for the left hand side entrance and one for the right with a slightly different description. We needed a left hand side awning so were thrilled to find this was cheaper! The company sent several…
-
Advice request on 20% discount not being received for purchase
Hi Everyone I was hoping for some advice on a reasonably complex situation if possible please. Using the suggested template: What did you buy? Apple iPad 2017 128GB, Listed at £429 When did you buy it? November 23rd, 20:31 Where from? (internet or in store - it DOES make a difference) Internet and Call How did you pay?…
-
Jessops customer service
Hi I ordered a camera on finance for roughly £400 and paid a deposit on the 1st jan, I missed the delivery and no re attempt has been made, I have tried contacting ukMail who are uncontactable. I can’t get through to jessops on the phone and no one replies to my emails ever! I finally got a response via there Facebook page…
-
Taking PC back to PC World
Anyone tried to take a PC back to PC world? I'm not talking faulty equipment, but just because it's not wanted (it turns out to be a load of rubbish). On the receipt it says you can bring it back if you change your mind, but it must be in the original, unopened, sealed packaging! That's one hell of a restriction.
-
Refusing to accept delivery from courier
Hi I get a regular order from muscle food every 8 weeks. My recent order was supposed to be delivered today by DPD. I checked my tracking info and it said there was a delay in deliveries in my area. I've just received a text from muscle food telling me my order was held up in transit and would now be delivered on Friday…
-
BT Charged for service even though it was cancelled
Hello everyone, I am having an issue with BT, where they have charged for web hosting (£8/month) for around 5 years even though the service was cancelled back in Dec 2012. This comes to a total of £480. Reason why I didnt detect this is because I never looked at the bill and it just was just paid thinking it was phone…
-
Smart Meter fitted now boiler broken.
First post on here so apologies if there's things I've missed and sorry for the long post. I was contacted by EON regarding fitting a Smart meter for both my Gas and Electric Supply. I agreed to this and on the 12/01/18 I received a smart meter installation from EON using Morrison Utility Services engineers to carry out…
-
Argos or Indesit?
Hi, My mum bought me an Indesit fridge freezer from Argos 3 years ago. This week it had stopped working. First the fridge stayed warm then the freezer. I seriously thought an appliance should last longer than this, especially since the Indesit washing machine I have has lasted 12 years so far. I read up on the Sale of…
-
cash refund on gift card?
Hi all, thanks for reading. I'm just wondering what (if any) are my rights on getting money returned which was put on a gift card. I saw a bed frame and mattress on Argos, both which were listed as being in stock. I telephoned a customer service agent to ask if I was able to purchase it online with delivery included on a…
-
Refund instead of exchange
Hypothetically if I was to buy an item from a shop for say £16.00 and they had a refund/exchange 30 day policy and the item was now £50 and I wanted to exchange because the size was incorrect could they insist on refunding and then putting me in the position of buying at the higher price. Do they have a choice to choose? I…
-
Faulty fish aquarium filter bought online
I paid £75 for an external filter from All Pond Solutions (online only company based in Uxbridge) and it has worked find for 11 months since purchased and comes with a 3yr warranty. I have a fantastic 200L tank with over 30 tropical fish. However, of all the days on Christmas Eve I came home to a part flooded floor and its…
-
Small claims - chasing money owed
Hi, we are currently chasing payment from a small claims counterclaim ruling and the builder has replied to say he owes us nothing as his business is a Ltd company. However, *he* took us to court, not his business. We counterclaimed in response. Is this right? Details (if you want them...) : a year ago the builder of our…
-
My wife purchased from a trade stand at the Birmingham NEC on sunday... need help
Me and my wife was intrested in a click heat liquid pad thing, anyhow you click it inside and it heats up the liquid, So we purchased it and a few other items for a £30, I had to barter and got him to drop his price a bit. So, after the autosport event, we went home, my wife could not wait to try this item out soon as we…
-
Trespass?
Recently had Virgin Media access my property and lay cables along the length of my rain gutter to next door, after previously denying them access to my property. If it was me trespassing I'd be arrested😬 Who do these big corporates think they are?
-
Buy as you view
Hello, Sincere apologies if this is in the wrong place. We've had BAYV for years, the last two products were a cooker and washing machine. Monthly they take £85 via DD. When we had the above items, I queried the amount going out of the bank, as it seemed too low. I queried this with the local manager, and twice over the…
-
Management company refusing to remove debris
Last summer, I bought a second floor leasehold flat on a housing development which borders a council-run public park. There is a dense row of trees along the fence between our housing development and the park and these trees overhang into our communal garden. A few weeks after I bought the property, a number of helium…
