Jessops customer service

Nancy_Giesen · 17 January 2018 at 8:41PM

Hi
I ordered a camera on finance for roughly £400 and paid a deposit on the 1st jan, I missed the delivery and no re attempt has been made, I have tried contacting ukMail who are uncontactable. I can’t get through to jessops on the phone and no one replies to my emails ever!
I finally got a response via there Facebook page and they promised to get it sent to me on a saturday, that Saturday came and went and it didn’t arrive.
I haven’t actually been able to speak to anyone.
If I cancel the finance I will have lost my £50 deposit because of I can’t contact the company how will I ever sort this out.
Does anyone know how I might contact Jessops and actually speak to a person or know of an email address that might reply to me please?

Warwick_Hunt · 17 January 2018 at 8:46PM

Have you tried 0344 800 4444 or https://www.jessops.com/Home/ContactForm.aspx?dest=56 ?

DoaM · 17 January 2018 at 10:02PM

Is that a "premium" (i.e. non-geographical) rate number? If yes then Jessops may be breaking the law.

Nancy_Giesen · 17 January 2018 at 10:39PM

I’ve tried that number, no one ever answers, it just rings and rings. I’ve sent messsges via the above link, I’ve sent emails to the customer services email address, I don’t get any replies. I messaged Jessops through their Facebook page, I got a reply from there promising me a Saturday delivery last weekend, waited in all day and it didn’t turn up and now no replies from them either! I’m at a loss as to what to do!