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New Car
Hi Im not sure I'm on the correct board but here goes .. I need a little advice. In November i bought i new 2017 Suzuki Vitara, i recently went to visit family and noticed that when i accelerated whilst 5th gear the rev counter shot up but the car didn't move faster. Last week When i came back the car was booked in with…
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"Spam" letters?
Not sure where to put this query but, as I've seen respondents here commenting on scam companies, I thought I'd put this here. I've today received ten identical letters to my home address each with a different recipient and none of which have ever resided here. They are from "The Hacking Trust, London" and refer to another…
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Small Claims Court Query
Hi Guys, I am after some advice regarding the small claims court. I am currently having an issue with a contractor I hired to tile my kitchen. He only finished half the job and on the day he was meant to return he text saying he's too busy to come back and will give me £50 back. I hired a new Tiler for £75 and the previous…
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Furnique.co.uk Refund
Never really had this problem before but the retailer is failing to give me a refund. I order a cot in October and after countless delays I requested a refund, which they agreed to but never arrives in my account. After every correspondence I'm told it is on its way but it never comes. Seems im not the only person to use…
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Trying to find a good dentist
No idea what forum this belongs on. My current dental work has had some minor issues so I want to change dentist. I have googled local dentists but there is little in the way of customer feedback online, google reviews etc. Is there any way to find a good dentist before having them poke around in my gob? I'm looking for…
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Taking Wren Kitchens to Furniture Ombudsman
I've seen loads of posts here of people complaining about them and, like most I'm sure, wish I had read all of this prior to purchasing. Hindsight is wonderful thing and all that. It all started when the fitter didn't actually turn up when he was supposed to. I organised someone to be at home from 8am on the Monday he was…
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Can a solicitor refuse to handle a complaint in writing?
An elderly relative of mine was in need of some legal advice so I looked around for a solicitor and arranged a consultation with one who seemed fairly reputable. Things seemed to be going awry early into it so we requested a cancellation via email which was followed up by a signed letter and another solicitor was hired…
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How can I claim for damage caused by a faulty product?
Hi all, Hoping to benefit from the wisdom of the MSE masses, because I'm absolutely stuck and have no idea what to do next... Last October I purchased some replacement blades for a moderately valuable piece of woodworking equipment that I own (a planer-thicknessser, since you ask). Not long after fitting these new blades,…
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Carpetright - am I right or wrong?
I've used Carpetright about 6 times in the past 10 years. Never had any problems, so never had cause to make a complaint before. Last month I asked Carpetright to supply and fit 27 square metres of stair carpet. I chose the carpet online and made the order by telephone. Carpetright took payment by CC in December and they…
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Sun Savers
The Sun newspaper had 3 (or maybe more) offers over the Christmas period to encourage buying the paper each day but they are not honoring the terms of agreement. Having pressed them a few times they keep agreeing to pay but nothing has been forthcoming: 1) Black Friday weekend and we’re offering all of our members a…
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Dreams faulty bed
I had a new Therapur mattress delivered last Monday. By Wednesday evening after two not great nights sleep I noticed that the bed had sunk in the middle. I've taken dated photos with a level pole across the bed which clearly show a large depression in the middle of the mattress. Dreams store have passed me onto the…
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Refunding of delivery charge for wrong address delivery
Basically, an online clothing store uses a courier company that I've had problems with in the past. This company delivers my package to a relative of mine in a different town, rather than bother to attempt delivery to me. They mark the package as if I have signed, and leave it at this relative's workplace. I only found…
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Hotel failed to deliver extras paid for. Compensation advise please
Thanks for comments
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Curry's 5 month old TV broken
I bought a Panasonic TX-55EX600B TV from Curry's on 28th July 2017 for £649 Last week I had problems with it and yesterday it went off completely and won't work. I spoke to Curry's on the phone today and they said they will repair it, pick it up on Tuesday and return it on Saturday. The issue I raised with them was that…
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13 month old washing machine
Good evening We bought a new washing machine 13-14 months ago when we moved into our new house (November 2016)we didn't renew or extend the warranty at twelve months. Since then we noticed that the washing was skipping parts of the wash cycle and that things weren't getting clean. OH called up manufacturer(beko)I believe…
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Dyson warranty on ebay purchase
Looking at a Dyson fan on ebay listed as "new (other)" with 2 yr warranty. I checked with the seller to ask if original receipt was included. He said not but "As you can see in the photo there is a Dyson guarantee form in the box, you fill this out and send it off and you’re the registered owner of the Dyson product and…
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T's & C's vs Consumer Rights
Hi All, I have a question regarding T's & C's and Consumer Rights. So I purchased a metal detector on 11th Jan, and received it on 12th Jan, took it out on 13th Jan and it worked, I have taken it out again today and it appears to have an intermittent fault, the fault being that it would not detect metal! Looking on…
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Static Caravan Selling
We've had a static caravan on a private site for 2 years. We can't spend enough time there to justify the cost so wish to sell up. The site rules were first handed round a few months ago, before that there were none. They give the site owner 10% of any caravan sale. We rang him and told him we wished to sell. He announced…
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Faulty Samsung TV/John Lewis
I purchased a 4K Samsung TV from John Lewis online in June 2016.! The screen was faulty from the purchase date and the TV was replaced the following month. A further screen fault developed in October 2016 and the screen was replaced. The screen has again gone faulty this past month and was replaced for a second time. The…
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Unsure of my rights, online purchase.
Unsure of my legal rights, Purchased a pair of boots online with a credit card. After six weeks light use the heel came off one of the boots. Contacted online shop and I was asked to send Photos of fault, condition of sole, inside label and general condition of boots, this I did. After four days with no response I…
