New Car

jan9912

Hi

Im not sure I'm on the correct board but here goes .. I need a little advice.

In November i bought i new 2017 Suzuki Vitara, i recently went to visit family and noticed that when i accelerated whilst 5th gear the rev counter shot up but the car didn't move faster. Last week When i came back the car was booked in with the dealer for its 2month service, i told them about this issue. When i collected the car the service manager told me that the clutch was slipping and they needed remove the gearbox to get to the clutch, this however would cost £400 and if the clutch shows to be wear and tear the it could cost in the region of £1000. I told them that there was no way i was paying that and they could have the car back. Anyhow after me ringing suzuki direct and the service manager speaking to the area manager they have agreed to cover the cost of taking the gearbox out, this still leaves me with the issue of the clutch which suzuki say is unlikely to be wear and tear, but im not a mechanic how will i know. So what are my rights if i have any. I wouldn't expect the worlds worse driver to burn a clutch out in 2 months.
Thanks for your time.

Jan

Greta_Sharbo

Within the first 6 months, the trader has the burden of proof.

If there is a fault, it is deemed to be inherent until they prove otherwise - so if they say its wear and tear, ask them to prove it.

If its an inherent fault - they cover all costs of repair (or replacement)

How did you pay? If finance, what type?

ssparks2003

If you don't like their opinion when they inspect the clutch you could commission your own independent report to see if that will give you the answe you want.

mattyprice4004

A bad driver can kill a clutch in 5 miles - I'm not of course saying you are, just putting it out there.
That's probably why they're cautious - but I'd follow the advice above.

jan9912

Hi thanks i got the car on PCP (type of lease)

neilmcl

jan9912 wrote: »

Hi thanks i got the car on PCP (type of lease)

Then speak to the finance co. after all, they are the ones that own the car. And FYI, it is not a "type of lease".

Ectophile

There's a big difference between PCP and a lease. Because PCP is a credit agreement, the Consumer Credit Act applies. If the garage won't fix the problem, you can push the problem onto the credit company instead.