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Faulty induction hob
Hi , 😁 First post and looking for some advice. We bought a kitchen just over 2 years ago on finance and my induction hob just gave up a couple of days after manufacturer warranty expired. So i called the kitchen company who then offered to sell us another hob 😂😂 We were not happy with this response so decided to contact…
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Sad Fart works (Eventually)
I had a watch bought for me from Beaverbrooks last March which developed a fault in June (misting). We took the watch back to Beaverbrooks in June and asked for a refund but they insisted on sending it away and then replacing it with a new watch which I accepted as I did actually like the watch. Anyway in December the…
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What is Proof of "Consumer Damage"?
Hello all, Hoping I can pick some brains. I've become fairly well read up on the Consumer Rights Act 2015 and I have currently escalated my complaint to the Ombudsman as 02 are refusing to either repair or replace my phone free of charge or provide any proof that the phone was fault free at the time I took ownership or…
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Parcelforce reject claim
Hi all, Parcelforce are rejecting my claim for compensation on a damaged item I sent to a buyer through ebay. * The item was ceramic dishes * Sent through Express48 delivery (with apparently £100 of cover) * Received by the buyer broken Pictures have been provided by myself showing my packaging and the item as being sold…
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Car was not as advertised - Only found out when next service due
Hi I am looking for some advice as to whether I have a case or not, and then can anyone point me in the direction of someone who could help me resolve this issue. I bought a nearly new car from a main dealer in Jan 17, and when I took it into my local main dealership to be serviced in October 17, they told me that the car…
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Faulty Moto G5plus mobile phone.
Hi, back in May '17 I bought the above phone new and sim free from Carphone Warehouse with a 2 year warranty. It worked perfectly up to November '17, at which point it started firstly dropping the phone signal and refusing to reconnect without being turned off and rebooted, secondly it also started frequently dropping the…
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Rights when buying ex-display goods?
Hi, I’m considering buying an ex-display Neff oven which has a couple of small cosmetic dents to the rear and which, needless to say, is considerably less than the normal RRP. Please could anyone tell me whether the normal manufacturers’ warranty should still apply, and if my consumer rights are in any way other affected?…
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Faulty item return to retailer - postage costs?
I'm returning an item to the tesco_outlet ebay store, it's around 9 months old and failed under the 12 month warranty they state on the invoice. They're saying (as do their T&C) that I have to pay for return postage. I'm sure I read before that if I ship back to the retailer (who I had the contract with) under a warranty…
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10 weeks for repair?
Hi All, Purchased a tablet from a third party on Amazon. It had a problem with the battery losing power. Sent it back 10 weeks ago and still no sign of it being returned. Have informed amazon 4 times over the last month and they just email them a basic can we have an update, the company then replies the exact same thing,…
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Exchanged item better than original
An odd question this one, just to see if I'll have any issues in the future. I bought my Son an XBox One S 500GB for Christmas from a major retailer and it lasted 2 weeks before going faulty and I returned it via the retailer for an exchange. They had none in stock, not unusual even the original took three weeks to…
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3 Month Old Laptop Broken
Three months ago I purchased a laptop from Argos. A few days ago I had the laptop on a desk, and went to tilt the screen towards me slightly. This was in a normal gentle manner. There was a huge crack, and it cracked across the area the power cable goes in and along the seam there to where it connects to the screen. It…
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Refund for faulty item
I purchased a coat worth over £100 on credit card from a high street retailer. Before I paid for the coat I pointed out there is a defect. As it's a manufacturing defect which appears to affect all the coats of that particular style the retailer offered to repair it free of charge. I also checked the coat on retailers…
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Washing Machine Drama
Hi all, We bought a new washing machine when we moved in to our house in April 2017. It's a Russell Hobbs machine, which we purchased through Argos for approx. £200. On 29th December, we put on a load of washing. We heard a strange noise, like a really loud banging, coming from the utility room and when we went through,…
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Warranty period for a computer?
Hi. I am looking for some advice. I purchased a computer with purpose build software to use within my business. It was expensive and included a years warranty. After a few months the software become faulty. It would still work and I could use it, but it was very problematic. I tried to get it repaired by the company but…
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Sports Direct Online Returns to Store re: voucher vs ££ Reimbursement. Is this legal?
Quoted from the Consumer Contracts Regulations 2013: http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksi_20133134_en.pdf Reimbursement by trader in the event of withdrawal or cancellation: 44.7 The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction Return…
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Videographer avoiding contact
Three years ago, I contacted a videographer to record our wedding, We met, he produced a quote which we were happy with and booked. Booking involved paying 50% upfront, 25% immediately before the wedding, 25% once we received the DVD. After a few months, I tried contacting through email and it kept bouncing. Eventually got…
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Vehicle warranties
I have a Vauxhall Insignia which is still under manufacturer's warranty. I had a breakdown (warning light came on, car started to judder) 230 miles from home and from where I bought the car from a Vauxhall dealer. Had to call out RAC who carried out diagnostic test. Car was misfiring in the 3rd cylinder and I was informed…
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Need advice
Dunno if this in the right place so please move if not.. Ok so where I live (Ipswich) On my road is permit parking, I live at the end of the road up the top... To the Left (Straight in front of my house) Is a very short road into a culdesac with non permit parking to the left (4-5 spaces) all ways been able to park there.…
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Faulty iPad
13th June 2017 I bought an iPad pro. Fast forward to 19th December the device no longer charges past 1% so I got in touch with their support. They performed remote diagnostics and deemed the battery was faulty - in addition to the apple pay sensor. Advised me to take it into a store. Which I did - they noticed a small dent…
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New Build Kitchen Worktop Faulty after 2yrs. What are my rights?
Hi there MSE Forum! I have noticed the laminate on worktop start to blow or bubble up at the joint in my work tops (it’s an L shape). My flat is just over it’s 2yr warranty period. Naturally I asked Bellway about fixing this and the representatives first response was that I was over the 2yr period so ‘tough luck’ almost!…
