Faulty item return to retailer - postage costs?

foolishboy

I'm returning an item to the tesco_outlet ebay store, it's around 9 months old and failed under the 12 month warranty they state on the invoice.

They're saying (as do their T&C) that I have to pay for return postage. I'm sure I read before that if I ship back to the retailer (who I had the contract with) under a warranty claim situation I shouldn't be out of pocket for the costs. Had I returned to the manufacturer it would be a different story.

Having trouble relocating where I read this. Anyone have a link to clear things up?

thankS!
FB

wesleyad

Hi FB,

If you are returning under warranty then it is down to what the warranty terms state. All warranties are different, but there's nothing stopping them asking return costs if that's what it says. You should only be not responsible for costs if you are returning under statutory rights (normally within 6 months).

So basically try and find the t&c's of the warranty and check

foolishboy

wesleyad wrote: »

Hi FB,

If you are returning under warranty then it is down to what the warranty terms state. All warranties are different, but there's nothing stopping them asking return costs if that's what it says. You should only be not responsible for costs if you are returning under statutory rights (normally within 6 months).

So basically try and find the t&c's of the warranty and check

Fair enough, that's what their T&C states, seems unfair if an item fails during warranty you get stung for returning it but so be it - guess that's the trade off for online shopping :-)

Cheers!

wesleyad

Well a warranty is above and beyond your statutory rights so really it's an added bonus. Some are great (5 years, new for old, they pay postage etc), some are not so good, some are non existent. Really they don't have to offer anything so it's a bit harsh to call it unfair; with a lot of other companies you would currently be left with a faulty item.

foolishboy

wesleyad wrote: »

Well a warranty is above and beyond your statutory rights so really it's an added bonus. Some are great (5 years, new for old, they pay postage etc), some are not so good, some are non existent. Really they don't have to offer anything so it's a bit harsh to call it unfair; with a lot of other companies you would currently be left with a faulty item.

..within a year? I can't remember the last time I saw an item (new) with less than 12 months warranty on it. Points taken