Faulty induction hob

r1ghtp155ed

Hi ,
😁 First post and looking for some advice.
We bought a kitchen just over 2 years ago on finance and my induction hob just gave up a couple of days after manufacturer warranty expired. So i called the kitchen company who then offered to sell us another hob 😂😂 We were not happy with this response so decided to contact the finance company to complain this has been ongoing for nearly three months batting emails back and forth 😡. Can anyone advise on our rights here? Surely there is a time limit for complaints to be dealt with? Surely the hob has to be fit for the term of the finance agreement? Should I just buy a new one and cut my losses? Our diet has been awful over the three month and could probably have bought a new hob with the money we've spent on takeaways😕

Sorry for the long post but trying to get as much detail as poosible. Any help appreciated 😁

[Deleted User]

r1ghtp155ed wrote: »

Surely there is a time limit for complaints to be dealt with?

Surely it depends on whether the dialogue is ongoing and how complex the complaint is?

r1ghtp155ed wrote: »

Surely the hob has to be fit for the term of the finance agreement?

Surely not. If you took finance over 20 years, it would be unreasonable to believe the product should last that long. The life of a product has no direct connection to the financing you choose.

r1ghtp155ed wrote: »

Our diet has been awful over the three month and could probably have bought a new hob with the money we've spent on takeaways

Surely there are alternatives to takeaways. Portable hobs, ovens, microwaves?

KeithP

You have up to six years to seek a remedy from the seller.
You may however be asked to prove that the problem is due to an inherent fault.

With that proof you can expect either a repair, refund or a replacement. Effectively the seller chooses which remedy.
If a refund is decided upon it can be reduced to take account of the use you have had.

Another direction might be with the finance company.
If the finance was taken out specifically for this purchase, then a claim against the finance co under Section 75 of the Consumer Credit Act is a possibility.
Have a read of MSE's Section 75 article for further details of that.

neilmcl

You first post of call OP is to get an engineer out to diagnose the fault. What makes you think you'd need to buy a new one?

zoob

neilmcl wrote: »

You first post of call OP is to get an engineer out to diagnose the fault. What makes you think you'd need to buy a new one?

Yes agree with above, what’s wrong with the hob apart from not working and have you established that’s its an inherent fault from new or just broken down?

CJ13D

We’re having the same with an induction by Rangemaster from John Lewis - I’d recommend not gong induction from the hell we’re going through. What was your outcome?

Zandoni

CJ13D wrote: »

We’re having the same with an induction by Rangemaster from John Lewis - I’d recommend not gong induction from the hell we’re going through. What was your outcome?

It's a shame that you've had problems with your hob but it's not a good reason to not recommend them.


I'd never buy any other type, mine is amazing and extremely easy to clean.

neilmcl

CJ13D wrote: »

We’re having the same with an induction by Rangemaster from John Lewis - I’d recommend not gong induction from the hell we’re going through. What was your outcome?

The OP posted this back in January and given this was their only post I doubt you'll get an answer back from them.

If you have anything specific to ask I'd ask that you start a new thread.

And, for the record induction hobs are great pieces of kit, I wouldn't do without mine.