Currys/PC World - LEXMARK- SMART PLAN

Alan_Apple

Hi guys, nice to be on here, this is more of a frustration post than anything...
August 2017, (5 months ago) I purchased a LEXMARK C925 LASER PRINTER from PC / Currys business.
Quality from day one and the first print was not very good, with a faint dark line down the left side of the printing, nothing serious for our first monthly run of posters, September (month Later) and our second run of posters, print quality a little worse, so talked with Currys, who didn't give a lot of help.. November, print quality terrible... talked to Currys, they said to talk to Leasing company SMART PLAN LEASING company, they said to talk to LEXMARK. I wanted an exchange of printer, but lexmark recognised the fault to 2 imaging units.. and agreed to sent a full set of imaging units out to me. These did the trick... absolutely lovely quality and no faint streaks... which confirmed that something was not right with the printer from delivery.
December 2017, the light streaks appear again, very faint, but visible... however, working with the information I gained from LEXMARK on our last calls, I knew it was the imaging unit, so ended up taking the black imaging unit out and cleaning it after every 40 or prints... which worked, until this morning, when I got an error code, and now the printer does NOTHING.
So, from 10 am till literally 5 minutes ago, these are the options I have open to me.
*Have 1 black imaging unit sent to me, then when it doesn't work... which it won't, because I've tried a different one from the 1st replacement... Lexmark will then send an engineer out to fix the printer... however, I was told by LEXMARK that the engineer will more than likely be refused authorisation to repair... because I have 2 compatible (not lexmark) ink toners installed.. which is really against the law. (A legal requirement on all electrical goods, the printer manufacturer cannot be anti-competitive with the terms of this warranty. If your printer is still covered by the 12 month warranty that it came with the printer supplier has to prove that generic cartridges caused the fault with the printer. They cannot just say ‘You used compatible cartridges’ and refuse to help)
So, I called Curry's again, customer service guy was great.. and said he would try and replace the printer... BUT... my printer has gone up £400 since August last year, and the cheapest they had was also £400 dearer than mine and the cost I paid for it.. so, my option is to pay for a more expensive one???
SMART PLAN LEASING... say I can pay off my lease... (£750) or carry on paying the lease term for the remaining 30 months .. totaling (£750.. but I can keep the broken printer).
***So, I have a broken LEXMARK c925 Printer... who will break the law when they tell me they won't repair it because I have compatible ink toners installed.
***SMART PLAN LEASING... who say that the matter is with Curry's and will still have to pay the lease because its a non-cancelling contract.
***CURRYS/PC WORLD, who may replace the printer, but I would have to pay double.

At this moment, I have put the ball back in Curry's court, I have asked, for a replacement, second hand, refurbished.. or anything that can get me out of this stupid mess.

Fosterdog

Nothing can get you out of the mess, you are a business and bought as a business meaning you have no consumer protection.

It is not ilegal in any way for a manufacturer to add whatever terms they want to their warranty, in fact there is no law that says they have to provide a warranty at all, the fact that they did and that you chose to do something that voids that warranty is firmly on you.

You must have an incredibly high usage to already be on additional toners you’ve purchased rather than the ones that came with it. That printer I believe is designed for around 8000 pages per month and toner lasts 6000ish pages. It is possible that consumable parts are wearing out quickly due to excessive use.