item left behind bin, help

billysmum

I bought a Nintendo switch from shopto.net via ebay, fast forward a few days, come home to a note through door" item left behind wheelie bin" no console there when I looked, I have a small front garden, I paid by paypal with credit card, ebay have closed case in sellers favour, what can I do

unholyangel

Contact shopto.net and remind them that the parcel remains at their risk until it enters your physical possession as per the Consumer Rights Act and that they are liable for the failures of their third party contractors.

When you paid by paypal.....did you just enter your card details or did you pay by paypal which had your credit card as a funding source?

billysmum

I used credit card as funding source through paypal

billysmum

I have contacted shopto.net and they are not interested

neilmcl

Send them an LBA as well post on their FB/Twitter page.

billysmum

thanks for your help, whats an LBA

KeithP

LBA = Letter Before Action

DCFC79

billysmum wrote: »

thanks for your help, whats an LBA

Plenty of templates on google for 1.

arcon5

Contact ebay by phone and discuss with somebody.