Erroneous transfer

C.O

Hi,

I was hoping someone could give me some advice.

* I moved in to my property from the housing association in December 2016
* I went on to uSWitch and completed a switch for my energy suppliers on December 13th 2016
* I went with Co-operative energy
* All was fine from my side and my direct debits were being collected monthly as of end of January 2017 £60.00 every month to cover my gas and electricity.
* 2 weeks ago I received a text from my bank to advise me that Co-operative bank have not collected their direct debits for the past 3 months so my bank will no longer be budgeting for them.
* This raised alarm bells so i went on to contact Co-operative bank who couldn’t even get me through security because they didn’t even have a first name for me on their systems just a sir name. They then advised me that they Co-operative have never supplied me with electricity and only my gas?!?
* Apparently my electricity was still with the original provider (Eon.. which I was completely unaware of) I went on to explain that I requested for Co-operative to be the supplier for both energies.
* Co-operative explained that they needed my MPan number for the electricity as there is a problem identifying the meters in my property as someone on my street has the same postcode and very similar meter numbers.
* I then questioned why no payments have been taken since October and why no one contacted me?? They explained that Eon have taken back my account and are supplying my gas and electric therefore Co-operative had ended my contract and gave me a final bill.!!! Without my knowledge or consent.
* The advisor I spoke to at Co-operative was polite and kind but couldn’t explain to me what has happened but just repeatedly apologised and advised me to contact Eon.
* She requested my mpan and my gas meter ... which I provided in an email the following day to her
* This was raised on the 11/01/2018 and today is 22/01/2018... I have been asking questions to Co-operative ... where and who am I paying me energy to now? I have to young dependants and I’m worried sick I will be slapped with an extremely large back dated bill for my electricity and now my gas... Iv not received any clear explanation, aside that it is in hand and we are dealing with this but it may take up to 8 weeks?!?
* It has now come to light that Co-operative don’t even have my correct address on their system, they have a door number for some one in a flat at the bottom of my street?!
* So now have my personal details been compromised with this address down the road... ie letters addressed under my name, direct debit details etc??
* Have Co-operative actually ever provided me with gas OR electric since the switch took place in December 2016?!?
* I contacted Eon.. who have confirmed that they have never ever provided any energy to my property... however they are the providers for the property that is down the road from me that Co-operative have had me under...
* Eon have checked the database and have confirmed it is British Gas who have supplied the energy to this property.
* I have contacted British Gas who confirmed that yes they have always provided the energy for my property.. but the balance on the account is at zero because it has a hold on the account. The property is still with the company who built the homes ?!?? So any letters would have been sent to them and not my property.
* The property is 3 years old.. there was a tenant living here for 2 years prior to me... I don’t understand how her energy was supplied or paid for if this has been the case.
* Why did Co-operative not pick up on this ?!
* My main question is what do I do?! I am documenting this all .. every call and information I am being provided with from all the companies... but I am worried sick that I will receive some kind of ridiculous bill.. had my bank not made me aware of my direct debits not being collected...none of this would have come to light.

I suffer from PTSD/depression and anxiety, this is really really making me ill from worry.

I’m sorry for the essay but you can’t help me if I don’t provide facts. I have raised a complaint through resolver a week a go and explained all of this... I am hoping someone on here could provide me with some information/reassurance 😔🙏

Also if I haven’t made any errors should I be claiming compensation for the stress and inconvenience of this all?

dj1471

Duplicate post in the Energy forum:
https://forums.moneysavingexpert.com/discussion/5779916