Company not refunding money

Duck_Tales

Hello
I purchased 3 bags from a company online. I kept 1 and returned the other 2 by following the returns policy of the company (their courier collected them). After 4 weeks of emailing the company asking for my money back, they said they had refunded me and to check my account. Needless to say, they hadn't. The company is now saying they don't know where the bags are and asking where I returned them to? Even though it was their nominated courier who collected them.
Can anyone offer some advice please?
Regards
Lee

gettingtheresometime

Please tell me you have a receipt for the collection?

Duck_Tales

No receipt. But I do have cctv footage of the courier collecting the package.

pramsay13

Tell them who you returned them to and give details of time and date.
Tell them you have proof if required.

bris

pramsay13 wrote: »

Tell them who you returned them to and give details of time and date.
Tell them you have proof if required.

What proof, a cctv showing someone picking up a parcel is far from proof.

unholyangel

bris wrote: »

What proof, a cctv showing someone picking up a parcel is far from proof.

Rather puzzled by your response. In what way is it not proof?

You know full well civil law works on balance of probability.

sam.4000

Did they email you a label to stick on the parcel?

bris

unholyangel wrote: »

Rather puzzled by your response. In what way is it not proof?

You know full well civil law works on balance of probability.

What probability, op did you show the camera the bags, then parcel them up whilst the courier patiently waited? Or did you just hand a courier a parcel that could have been anything going anywhere? I think the latter, it's not proof and it never will be.


Civil law requires a lot more than balance of probabilities, it's naive to think otherwise.