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Broadband refund
Apologies if this has been asked previously but I signed up for fibre broadband and paid upfront for 18 months. Am about 6 weeks into the contract and the service has been woeful. I paid with a credit card,would I be able to cancel and get a refund under section 75? Thanks
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Return & Refund Doubts
Hi I'm looking for advice, Bought a £11000 caravan from suppose reputable dealer 940 mile round trip with credit card Next day when home it was not as described or fit for purpose Contacted my bank 2 days later to try & stop transaction which failed Phoned seller and he told me to return caravan for full refund Returned…
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Using a false name
I'm in the process of taking someone to the Small Claims Court. I know the address of the person but I suspect they have given a false name. My question is how can the court deliver the relevant paperwork when this person is using a false name and who's duty is it to find out the real name? The Police have been asked to…
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Lies and horrendous service - yodel
i was due to receive a parcel today.. tracking online states returned to sender due to damage. i spoke to yodel and they then said the sender had requested it to be returned to them.. i then was told to speak to the sender of my parcel (Virgin mobile) who got in touch with yodel who stated that i had apparently told yodel…
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Item wrongly advertised
My husband and I recently financed an ex display mattress from dfs. On the tag they put on it it said it was a double mattress, but what has been delivered is a kingsize mattress...our double bed had been away being fixed and now it's back we've put the new mattress on it and now we've measured it and it's definitely…
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eBay Compatibility List
Hi, I wonder if anyone can help. I have been stung twice now by the eBay compatability chart for car engine parts. The first item was in January for a Car battery. Item # 291031009284 I checked, and ebay says it is compatibile with : VW Golf 2001 MK IV [1997-2006] Hatchback 1.9 TDI 1896ccm 130HP 96KW (Diesel) which is what…
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Online Shopping and Partial Refunds
I want to order five bridesmaid dresses from an online only shop. The plan would be to order some colour swatches first before ordering any dresses. However, if I order five dresses and find that they are not as good quality as they look in the pictures, am I entitled to a full refund? Their returns policy states: "KF…
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Compensation for my damaged luggage
Hello all...I hope you can advise me what to do. I arrived at Heathrow yesterday. One of my luggage was missing, however there was a similar one in colour but smaller than mine on the floor not collected. It seems that person took my bag instead of his/hers. I filled a form with the Baggage Global Solution at the airport…
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N1 Claim Form - advice on length?
I will be shortly looking at taking someone to small claims court - I cannot get all the information on the N11 claim form but you can attach more documents if needed, how long should this generally be in pages (A4)
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Arrived at hotel to find pool closed?!? 😩😩
So I booked a hotel with a pool, because that's what I wanted I arrived today to find that the pool is closed the entire time we are here. It is pretty important to me that we have a pool. What can I do?!? I checked booking.com but nothing to say pool is closed and nothing on the hotels website either Help please!! 😩 I'm…
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Goods Not Collected from Store
In November 2016, I ordered some items from a well known high street retailer - online, for delivery to my local store. It took so long for the items to arrive, that I had changed my mind and didn't bother to collect them. I knew the store would hold my order for a few weeks before attempting a refund, and with Christmas…
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Returning to Sports Direct
I need to return an order (1 item only) to Sports Direct as they sent me the wrong/faulty item. As it was delivered to my home I need to post it back to get a refund. However, their Returns Policy says that I have to pay the return postage and that it must be returned using registered post. Why do I have to pay when the…
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Damaged Goods from Cash Converters.
Hi. I don't know if there's anything I can do. Last month I was a bit short of cash so I got a loan against my second computer monitor. I went back yesterday to pay the loan off and retrieve it, brought it home, plugged it in and at some point when Cash Convertors have had it, they've bashed the screen and cause damage to…
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damaged goods
hello everyone, i need a bit of advice please, my car needed a engine so i looked everywhere for a good second hand one, i found one on gumtree and it looked great, chap is based in scotland and im in leicester, so payed direct to him inc delivery costs, yesterday it turned up on a large lorry, on a pallet with loads of…
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Self Employed Rights
This isn't a consumer rights issue, but my issue fits here slightly better than anywhere else. So I'm a self employed worker who today went to work, only I couldn't get there because when I arrived at the train station there was a strike on. I was unable to get to my destination and lost three hours of work with scheduled…
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Returning faulty/dangerous goods
Hi, Who covers the cost of returning faulty goods? I've recently bought an e-cig mod from an online seller, it's been proved to be faulty, unsafe even, however, they're returns policy states that I should pay the cost to return the device. As far as I'm aware, the cost of returning faulty goods must be covered by the…
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Betfair account hacked-money removed
Hi...I've put this on the matched betting forum but got nowhere...My Betfair account was hacked over Christmas and £1500 was taken and put in a different bank account to mine...After numerous calls and emails to Betfair nothing has been done in over 3 months! Does anyone on here have any idea what I can do now as getting…
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Kitchen doors problem
Hi folks. This is a bit drawn out,bear with me :D In the autumn of 2014 I had an extension built with bifold doors and velux windows fitted. I then purchased new (vinyl wrapped)handleless kitchen doors and panels in December 2014 ,which were fitted february 2015 costing £1800 The velux are south facing and the bifolds are…
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Getting mobile phone repaired under warranty - whats the law?
Bought direct from manufacturer and it developed a fault... They insisted I had to send it to them for repair and they would not replace. That was a month ago. They tell me they are waiting for parts. Is there a guidelines for how long is an acceptable time to wait? They still refuse to replace the phone. Surely, a phone…
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Expedia - Cancelled Purchase/Contract - Looking for info
Hi all, Just fishing for info on this one, as its no biggy if nothing comes of it..... Expedia.co.uk Advertised a deal which is a package (sold by other vendors too), which gets you a limited menu meal, wax museum entry and a ride on the eye (location don't matter, just more a case of expedia sold that package).…
