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New Sofa has a big gap in middle - what can i do?
i just got my new sofa and notice that there is a large 3/4 inch gap in the middle of the sofa. its a suppose to be a 3 seater sofa that came in 2 parts for assemble. its also seem to side form the side if someone was to seat on the side. its not stable and i am not happy. ive waited 4 months, i will go to the store i…
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Faulty item return
I purchased an accessory from GAME in December, the item has now developed a fault, I have proof of purchase but no packaging will they repair/refund without the box? Thanks
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Repaired jewellery and guarantee - what are my rights please?
Hi! This is my first thread so hope I've done it correctly. Basically, I received a Radley watch from Hsamuel for my birthday (September 2014) plus paid for a 3 year guarantee. I have had nothing but problems with the diamantes falling out, so keep getting it repaired under the guarantee. The latest time it was repaired…
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Warranty: shop tells me to go through manufacturer's hoops
In November I bought a PVR from a renowned retailer. Very recently all my saved recordings became corrupted into an unsupported format. I phoned the retailer for advice, and was referred to the manufacturer, who told me to reformat the drive. I did so, of course having to re-enter planned recording details. Then, however,…
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Claim off dentist ?
Hi all, I had a filling done at my dentsist on 6th Jan this year and it has fallen out, I have spoken to the dental receptionist and she said it should be re done for free, my question is I am self employed and am going to lose earnbings on visiting the dentist for the filling to be re done, am I able to claim my losses…
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Zeek Issues
Hi, Has anyone else had problems with Zeek - the gift card marketplace? My first two purchases went through OK as did my mother's first one. Then we got my Dad to sign up too and he didn't receive his code - instead it said "contact support". Two e-mails and 3 days later they responded saying they needed copies of his…
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New carpet fitted & paid for - Found a fault - company ignoring calls
Hi New carpet fitted & paid for - saw the first two rooms being installed and all was well - Had to pop out & unfortunately assumed the third room would be ok - It has a bald batch - A line where no fabric was weaved. The company have had a representative of the carpet manufacturer visit and take photos - this was a month…
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Returning goods but they are not playing ball
Hi all, I would be grateful if you could offer any help with this consumer issue. I bought an item from Toolstation last month and returned it because the item wasn't up to the job and wasn't well made. The item was purchased online and reserved for pick up in the shop. The purchase date was 7th march and I returned it on…
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Drone from Jessops has developed fault
Hi. I purchased a drone from Jessops online on 12/07/16 using 12 months finance, which I still have 3 months of payments left to pay. The drone has developed a fault with the camera, which, after doing some research turns out to be a common fault. I have taken great care with the drone and never so much as knocked it…
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Dating site refund - help!
hi everyone - I subscribed to a dating site (!) for a 3 month subscription - of course there was small print saying that you had to cancel the week before the 3 months was up or they would automatically enrol you in another 3 months (cost of £120) - i was away travelling in a difficult country for work - so didn't remember…
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Charges not specified prior to service
Good afternoon all, Firstly, I hope I'm posting in the right forum (first time poster!) and secondly, I'm really hoping someone can help me. Recently, I contacted a learning provider to find out more about their services and if they could help our business. After some to'ing and fro'ing I was invited to attend a webinar to…
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Are we too late?
My husband signed up in Dec 2014 to attend an ongoing investment course in London & part-paid £1000 towards the total course cost of £2100. He did not go on to pay the balance as at the time we couldn't afford it & he said he'd pay later. We still can't afford to pay it and he rang them asking if he could have his money…
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Faulty Drone: Where do I stand
I was told by the shop assistant that I bought my DJI Phantom 3 Standard drone from in Jessop's that if the box is opened then the product must go back to DJI if there is anything wrong with it. I didn't like the sound of that but I tried several other places before Jessop's and everyone had sold out. In reality I didn't…
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Am I obliged to pay on card if I have the cash but machine won't take it? (train tix)
So I regularly travel between two railway stations, both of which are unstaffed and have no ticket office. The journey only takes a few minutes and costs a few quid but 50% of the time a ticket inspector asks to see tickets so I always (genuinely, I do!) buy a ticket using cash in one of the 2 self service ticket machines.…
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Bloody very!
Im having real problems with very at the moment. I'm going to try and keep this very brief in a nutshell. December had divan bed delivered with 4 drawers. It arrived with only half the wheels it needs to be raised off the ground and all four drawers broken. Very refunded the drawers and said they would send new wheels. I…
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Small Claims Costs
Can someone please give me a rough breakdown of how much small claims court fee's are including bailiffs costs to enforce the court order? The situation is a purchased a second hand car from a dealer for £1850 (paid in cash unfortunately - big mistake) the car broke down same day on way home head gasket gone and now the…
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Amazon still have my money
Hello I set up an amazon account back in November to sell a few unwanted household items to make some cash for Christmas. The items where unopened and sold well. Customers happy. However Amazon have still not transferred the amount I made. 130days+ later. I have called, chatted and emailed several times every month and…
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ASOS refuse to refund my parcel left with neighbour who "doesn't have it"
Hello all! I started a new job and wanted to treat myself to some clothes from ASOS. I shed a massive £131.60 (I KNOW!) and qualified for next day delivery. The date it was delivered I was at work and it was left with a neighbour. I chased up ASOS about this and they gave me the full address and name of the person it was…
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Kingsom Interiors
Does anyone know if Kingdom Interiors of Gloucestershire, GL18 4NG, have gone bust? I placed an order in February 2017 and I have not received anything, no reply to emails, telephone or signed for letters. What's the next step? :huh:
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Splashback tiles
Hi everyone, looking for a bit of guidance on how to proceed with the following: I paid to get my kitchen walls tiled, we chose the tiles from a sample board of kitchen tiles which were sold as suitable for splashbacks. Since getting them done we have noticed that any cooking splashes cannot be cleaned off (and we have…
