Faulty Drone: Where do I stand

Phantom_Flyer

I was told by the shop assistant that I bought my DJI Phantom 3 Standard drone from in Jessop's that if the box is opened then the product must go back to DJI if there is anything wrong with it. I didn't like the sound of that but I tried several other places before Jessop's and everyone had sold out. In reality I didn't think the person knew what he was on about as I was sure I could return the product if it was faulty. I took the drone out the next day after having assembled it on the day of purchase and to my surprise and annoyance I couldn't get it to work. Now as this is my very first drone I thought the problem could be me so I contacted DJI Customer Support who were fantastic and patient with me and we spent almost 2 hours trying to get the drone to work but in the end they said it must have a fault and gave me an email to write to which I have as Jessop's was closed anyway by this time. It is now day 3 and I've decided that I will put on my GoPro chest harness and go to the Jessop's shop in an attempt to get a refund as the product is faulty and it has not even been 72 hours since I purchased the product. I've read many things here to say that Jessop's wouldn't give a refund and I want a refund or a replacement straight away as I'm hoping to get some practice in before my holiday in 2 weeks. Where do I stand if they refuse to give me a refund then and there? I don't want this to drag out but I know I had the last one in the shop at the time.

neilmcl

I don't think going in with an attitude, as exemplified of your use of a obvious video recording device, is going to do you any favours. If it is faulty then of course you are entitled to a refund at this stage, however the retailer is fully entitled to have the item inspected to make sure a fault exists and it's not down to user damage or misuse. So whilst it's their responsibility to deal with the issue they are allowed to have the manufacturer take a look first to confirm the fault.

Also, bear in mind that if you want to exercise your short-term (30 days) right of rejection the onus is on you to prove that the an inherent fault exists, so in theory they could ask you to go away and get proof of the fault.

hollydays

I love the thing about " I will put on my GoPro chest harness" but what does it mean , I'm intrigued

tykesi

Where do I stand

In a shop with a Go-Pro on looking like a massive bell end...

naedanger

hollydays wrote: »

I love the thing about " I will put on my GoPro chest harness" but what does it mean , I'm intrigued

It means the op will be videoing the encounter. (He will have a small camera mounted in front of his chest.)

firefox1956

Red rag to a bull springs to mind.................

George_Michael

Phantom_Flyer wrote: »

It is now day 3 and I've decided that I will put on my GoPro chest harness and go to the Jessop's shop in an attempt to get a refund as the product is faulty

And if/when the staff in Jessops ask you to remove the camera as they don't want you filming in their store, what then?

hollydays

They also sell refurbished ones, did you get a discount for the box being opened? Was it new?
They didnt say they won't refund, and did warn you they couldn't refund instantly, there was a clue there :cool:

So you are reliant on their goodwill. What if they don't have another one anyway.

bris

Whilst you are entitled to a refund in the first 30 days for a faulty product they are entitled to confirm this.


Flying it into a tree and then claiming faulty will be common with this type of product so they wont just take your word for it.