Drone from Jessops has developed fault

JamieM1670

Hi. I purchased a drone from Jessops online on 12/07/16 using 12 months finance, which I still have 3 months of payments left to pay.

The drone has developed a fault with the camera, which, after doing some research turns out to be a common fault.

I have taken great care with the drone and never so much as knocked it whilst flying. It still looks brand new.

I have contacted Jessops who have told me to contact the manufacturer directly. Is this correct? Do Jessops not have to take any responsibility? I am still paying the finance on it.

Thanks for any help or advice

Jamie

marliepanda

The finance is pretty irrelevant.

If it's a known fault you are more likely to get joy from the manufacturer.

After 6 months if you do want onto pursue it with Jessops they may ask you to get a report saying it is inherently fault. Anecdotal evidence of a known fault is not enough.

So really, you have two options but it's definitely worth, in my opinion, asking the manufacturer what they can do. If it IS a known fault (and not just a handful of people on the internet) I'd be very surprised if they don't help you.

daytona0

marliepanda wrote: »

The finance is pretty irrelevant.

If it's a known fault you are more likely to get joy from the manufacturer.

After 6 months if you do want onto pursue it with Jessops they may ask you to get a report saying it is inherently fault. Anecdotal evidence of a known fault is not enough.

So really, you have two options but it's definitely worth, in my opinion, asking the manufacturer what they can do. If it IS a known fault (and not just a handful of people on the internet) I'd be very surprised if they don't help you.

Aye, this.

Jessops have a responsibility under the Sale of Goods Act which covers you in the event of an item being inherently faulty, not as described or not fit or purpose. If your item is any of the 3 above things then they can choose to repair, replace or refund it. Typically, but not always, they will send the item off to the manufacturer for a repair. Or they may send you a refurbished one out in replacement.

BUT, after 6 months the burden of proof for the above is ON YOU. Certainly worthwhile mentioning the Sale of Goods Act to Jessops, but ultimately you may need to obtain an independent fault report which shows an inherent fault (and not just user damage or negligence etc).

Going to the manufacturer as advised by Jessops may result in them admitting a technical fault exists and they may replace or repair it for you. You may also be covered under a warranty etc. Sometimes they ask you to pay for a repair to be made.

So I would probably mention Sale of Goods Act to Jessops and also see what the manufacturer has to say

marliepanda

daytona0 wrote: »

Aye, this.

Jessops have a responsibility under the Sale of Goods Act which covers you in the event of an item being inherently faulty, not as described or not fit or purpose. If your item is any of the 3 above things then they can choose to repair, replace or refund it. Typically, but not always, they will send the item off to the manufacturer for a repair. Or they may send you a refurbished one out in replacement.

BUT, after 6 months the burden of proof for the above is ON YOU. Certainly worthwhile mentioning the Sale of Goods Act to Jessops, but ultimately you may need to obtain an independent fault report which shows an inherent fault (and not just user damage or negligence etc).

Going to the manufacturer as advised by Jessops may result in them admitting a technical fault exists and they may replace or repair it for you. You may also be covered under a warranty etc. Sometimes they ask you to pay for a repair to be made.

So I would probably mention Sale of Goods Act to Jessops and also see what the manufacturer has to say

It'll be the CRA this falls under, but the legislation is pretty much the same for this case.

daytona0

marliepanda wrote: »

It'll be the CRA this falls under, but the legislation is pretty much the same for this case.

Ah cheers, not clued up on the newer stuff!

JamieM1670

Thank you both for the replies. Much appreciated.

I will contact the manufacturer.

Out of interest, if the fault had occurred within 6 months, would this have made a difference?

From what I am reading online that manufacturer can take as long as 2 months for repairs.

marliepanda

JamieM1670 wrote: »

Thank you both for the replies. Much appreciated.

I will contact the manufacturer.

Out of interest, if the fault had occurred within 6 months, would this have made a difference?

From what I am reading online that manufacturer can take as long as 2 months for repairs.

If it happened within 6 months and reported, it would be assumed it was inherently faulty unless the retailer could show otherwise (a large dent, water damage, mishandling etc)

Two months probably wouldn't be considered unreasonable for a drone, unlike say a fridge or oven.