Returning to Sports Direct

AndyD123

I need to return an order (1 item only) to Sports Direct as they sent me the wrong/faulty item. As it was delivered to my home I need to post it back to get a refund. However, their Returns Policy says that I have to pay the return postage and that it must be returned using registered post. Why do I have to pay when the item is not what I ordered?

On Google I found someone who said that Sports Direct also don't refund the postage costs for sending the wrong item in the first place. So I could be out of pocket by more than £10.00, £4.99 for the initial postage and say the same again to return it.

Ectophile

If the goods are faulty or not fit for purpose, then you have a right to reject them and receive a full refund. If the retailer wants the goods back, then it is at their expense. Consumer Rights Act 2015, Section 20. http://www.legislation.gov.uk/ukpga/2015/15/section/20

shaun_from_Africa

According to their T&C's, they will refund the return cost up to the cost of their standard delivery (£4.99)
http://www.sportsdirect.com/customerservices/termsandconditions/sdibrookuklimited-termsandconditions

Sports Direct UK will examine the returned items and notify you of your refund or repair or replacement via e-mail within a reasonable period of time.

SportsDirect.com Retail Ltd will process any refund due to you on Sports Direct UK's behalf as soon as possible and, in any case within fourteen (14) days of the day Sports Direct UK confirms via e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Sports Direct UK will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Sports Direct UK will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning defective items, please contact customer services

AndyD123

Great, thank you both for that. I'll give it a go. Curiously their Returns Form says

"All Postal charges are at the cost of the customer and we recommend using registered post."

No mention at all of them bearing reasonable postage charges. It could be that the form is old and they will now refund the return postage.

jumpedtheshark

I have encountered this. I contacted customer services - via email or their contact form, not sure - and arranged that, once I had mailed the wrongly-described item back, I was to email a copy of the postal costs for a refund. A bit of a faff, but they did refund the postage.

DoaM

Remember also that SD are responsible for refunding the returns post cost AND the initial post cost (if any was charged).

deanos

if you email they give the freepost address, maybe you should of asked them instead of a online forum, heres the address from when i emailed them

Hi,

Thank you for your email.

Sorry to hear this.

Please return products to:

FREEPOST RRGJ-ZZSB-GLBX
Sports Direct
PO BOX 9034
Mansfield
NG18 9DD

Please include your invoice clearly stating the reason for return and whether you require a refund or exchange.
As soon as we receive your item back it will be processed for an exchange/refund as requested.

Please retain your postal receipt.

We sincerely apologise for the inconvenience caused by this matter.

Kind Regards