Broadband refund

Horace1980

Apologies if this has been asked previously but I signed up for fibre broadband and paid upfront for 18 months. Am about 6 weeks into the contract and the service has been woeful. I paid with a credit card,would I be able to cancel and get a refund under section 75? Thanks

mije1983

What has the ISP done to attempt a fix?

Horace1980

They had set me up on the wrong speed at first,think this has been sorted but the speeds are still slow and it keeps dropping out. Part of the problem is it takes so long to get through to get through to their technical help desk. I rung once when I wasn't at the computer and arranged a call back but they didn't ring me back when they said they would

Zandoni

Have a read through this http://www.which.co.uk/consumer-rights/advice/how-to-complain-about-your-broadband-speed

deanos

is this via a cable or wireless the poor speeds ?

DoaM

Who is the ISP?

How is the fibre modem connected to the landline?

Do you have extension phone sockets? Are these all filtered?

As above, how are you testing speed? Via cable directly to the router or via WiFi?

Whilst there can be some horror stories, the majority of BB speed faults lie within the home.

neilmcl

Horace1980 wrote: »

They had set me up on the wrong speed at first,think this has been sorted but the speeds are still slow and it keeps dropping out. Part of the problem is it takes so long to get through to get through to their technical help desk.I rung once when I wasn't at the computer and arranged a call back but they didn't ring me back when they said they would

Then you need to contact them again when you are at home.

Horace1980

Had 55-60 with talktalk,sky and BT,now getting speeds as low as 2,only thing that has changed is the provider and router

deanos

Horace1980 wrote: »

Had 55-60 with talktalk,sky and BT,now getting speeds as low as 2,only thing that has changed is the provider and router

You still haven't answered the questions above

mattyprice4004

Again, who is the ISP?

Horace1980

Isp is origin. Router is plugged into the main socket with a filter and the computer is plugged into the router. Am getting slow speeds via cable and WiFi connection.