Broadband refund

neilmcl

Horace1980 wrote: »

Isp is origin. Router is plugged into the main socket with a filter and the computer is plugged into the router. Am getting slow speeds via cable and WiFi connection.

For how long have you been with Origin? Are you sure the speed decrease isn't down to them "training" the line, although I'm not sure that's done with fibre or not.

Have you tried another microfilter?

What does the line stats from your router read?

You really need to have a bit of patience and speak to someone from your ISP.

Horace1980

Been about two months,tried my old filter,same. Just a bit frustrated sitting on hold for an hour plus to get fobbed off

JJ_Egan

What is the incoming speed at the master socket via Ethernet cable to the router .
Or as said post your routers line stats that may give us a clue .

Horace1980

I don't know what my routers line stats means I'm afraid

neilmcl

Horace1980 wrote: »

I don't know what my routers line stats means I'm afraid

https://originbroadband.com/support/knowledge-base/router/checking-your-connection-speed