Arrived at hotel to find pool closed?!? 😩😩

*Kat*

So I booked a hotel with a pool, because that's what I wanted

I arrived today to find that the pool is closed the entire time we are here. It is pretty important to me that we have a pool.

What can I do?!? I checked booking.com but nothing to say pool is closed and nothing on the hotels website either

Help please!! 😩 I'm gutted.

Valli

Are you abroad? Did you book through a UK company?

Is there a rep and if so have you complained?

candygirl

That's deffo not on! Get your rep to swap your hotel! Good luck

LilElvis

Possibly out of the hotel's control e.g. person used the pool to have a #2. Would you really want to swim in a pool that is contaminated?

Happened to us on holiday last year - pool out of commission from afternoon of day 1 and environmental health due to inspect a few hours after we left a week later.

wealdroam

*Kat* wrote: »

What can I do?!?

If the missing pool is important enough, return home at the earliest opportunity.

photome

Which hotel, where, how did you book

ARandomMiser

Unfortunately this happens. I would definitely talk to the holiday rep and see if you can be moved or maybe get access to another pool in a nearby hotel (is it a chain of hotels?)

bris

Just fill the bath to the top and see if you can float.

DCFC79

As mentioned the pool being closed could be out of the hotels control eg urgent repair work needed or a job needed doing that has taken longer than normal.

hollydays

Ask the hotel if they had informed the travel agent.
Check TripAdvisor to check if it's already been mentioned.

ThumbRemote

LilElvis wrote: »

Possibly out of the hotel's control e.g. person used the pool to have a #2. Would you really want to swim in a pool that is contaminated?

Happened to us on holiday last year - pool out of commission from afternoon of day 1 and environmental health due to inspect a few hours after we left a week later.

Presumably the pool wasn't important to you though, because if it was and you accepted that, you've been taken for a mug.

Faecal contamination happens in pools all the time. They close for a short period till the water has circulated through the filters sufficiently, then re-open. At most a couple of hours.

If the pool remained closed for a week and environmental health were involved, it was something completely different to that.