Arrived at hotel to find pool closed?!? 😩😩

meer53

LilElvis wrote: »

You are wrong on every level.

The pool was very important - we turned down an offer of a free villa because it only had an outdoor pool which was not going to be warm enough (1st week in April in Spain). Fortunately my husband's client rearranged to get us into a resort with an indoor as well as 2 outdoor pools. Our daughter started swimming lessons at 3 months - it cost us £2,500 over 4 years (40 sessions a year) and she now goes to a private pool with her Dad every week at a cost of £100/month. She swims like a fish at age 6 and having a pool for her to swim in is at the top of the list of requirements for any holiday we book. In this case a lovely family let their kid use the pool as a toilet - the pool was fully drained, cleaned and then refilled. That took more than 24 hours. The hotel was not allowed to reopen the pool until environmental health checked the readings and gave the ok for it to be used, but weren't available to do so for days. Our local Hilton (used for Waterbabies swim lessons) also had to do a total drain and clean if one of the kids pooped in the pool - one reason why they insist on neoprene swim pants on top of swim nappies. Happened several times a year despite this - lessons cancelled and money reimbursed.

I'm not a mug, but neither do I rant and rave when I could see that it was outside the management's control. We just let the sprog jump in the freezing outdoor pools. I was so traumatised and annoyed that we've booked to go back for the half term at the end of May for another week this year.

Why did your child need 40 sessions a year to learn to swim ?

hollydays

meer53 wrote: »

Why did your child need 40 sessions a year to learn to swim ?

Why do you need to know?

The-Truth

Zandoni wrote: »

I'd try to get some Compensation

I'd have never have guessed that you'd suggest the op should go down this route!

photome

The-Truth wrote: »

I'd have never have guessed that you'd suggest the op should go down this route!

especially as we dont know any details.

Zandoni

photome wrote: »

especially as we dont know any details.

What details do you need? The hotel advertised a pool, it was closed so the OP was overcharged.

Zandoni

meer53 wrote: »

Why did your child need 40 sessions a year to learn to swim ?

Why is that any of your business?

Sicard

Can't you sue the parents of the turd provider for failing to take adequate precautions?

photome

Zandoni wrote: »

What details do you need? The hotel advertised a pool, it was closed so the OP was overcharged.

We only have OPs word that a pool was even advertised.

Without any more details of where , and how it was booked and maybe an email missed etc etc, how can you say compo is in order

Except of course that is your stock answer


It may be an emergency closure and they have offered use of a pool nearby

As I said not enough detail

AndyMc.....

hollydays wrote: »

Why do you need to know?

What's it got to do with you?

happyandcontented

I would have thought that the least the hotel could do was arrange for guests to use a pool at a neighbouring hotel and maybe give out some type of voucher for drinks/excursions/meal out for the inconvenience.