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Great Hunt: Have you ever had a Section 75 claim rejected?
Have you had a 'Section 75' claim rejected because you paid via a third-party firm such as Sage Pay or WorldPay? Under Section 75 law, your credit card provider is jointly liable with the retailer for a purchase over £100 if something goes wrong. But we're concerned you may not get this protection if a retailer uses a…
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Who Pays The Carriage?
Hello I have a customer who says the product is faulty. I have no reason to not believe him and he has spoken to the manufacturer apparently although he has not got a returns number. I have offered to collect the item at our cost. Question is, if we get it back and it is not faulty and works perfectly including the…
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Are new replacement parts covered by the Consumer Rights Act?
In November last year (~4month,) I purchased a new laptop screen from an eBay store. The screen has slowly developed a defect and is no longer fit for purpose. When I purchased the item, the screen was sold as New condition. The company are refusing to repair, replace or refund the item on the basis that it is not a…
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Panasonic Replacement TV
Hi , Just wondering where i stand on the below I had purchased a panasonic 42" tv in 2014 with a 5 year warranty and last week it was picked up by repairs team and i am informed today they cannot repair and have offered a replaceent tv . The issues i have are its a 40" tv has not got 3d Although the tv they are providing…
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Lost parcel
I returned a parcel to trespass clothing using their prepaid label, using Royal Mail, the parcel did not arrive. I filled out the lost parcel form with Royal Mail. Havevreceived a letter Fromm Royal Mail today saying they are not able to accept my claim for compensation as it was a Prepaid service, . Does anyone know what…
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Didn't know it was from China!
- bought a dress from a website I assumed was American (items listed in $) for equivalent of £60. - dress came, it doesn't fit. Address on package is a UK distribution centre. - checked website, it says to email for a returns label. - received email saying I have to return it to China within 30 days at my own cost. It's…
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wrong delivery loss of earnings
Hi all, This has happened before and it's making my blood boil because they do not give a damn. I'm a self employed in property maintenance / building and my customer wanted some specific doors that needed to be ordered as B&Q did not stock them. So I arranged my work around the arrival of the doors. They arrived late,…
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Have you ever used an ombudsman?
We're researching ombudsmen in order to produce a report for a Parliamentary group looking at consumer protection. If you've used an ombudsman (in any sector) we want to hear about your experience. Did it solve a nightmare or cause more trouble than it was worth? Take our 2 min survey to tell us and help us research ways…
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Not Ebay But Retail Problem
Here's a breakdown: Bought an item from Germany (£150+) Used PayPal to pay Item not delivered After a month of emails back and forth between the seller, buyer and courier, the courier has admitted they lost the parcel. Note: The seller started to ignore emails for around a week during this time. Seller said they would…
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Marks and Spencer 70% sale
On Saturday I bought a few items in my local M&S store, from the rails with 70% discount signs on. My Husband also bought some items, we both got served at the same time by 2 different sales assistants, alongside each other. When I got home, one of the dresses I bought had black pen marks on the back, which I hadnt seen,…
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Damaged internally in car by car valet company
After taking my car to the havant wave car wash I asked for a gold service and front seats cleaned. Upon collecting my car it felt like my seats had been dunked in water they were so wet and my airbag warning light and passenger seat belt light permently on and warning alarms going off. On.contacting the place I was told…
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Panasonic TV fault - what is my recourse?
Hi, In mid 2014 I bought on line, via an authorised Panasonic dealer, a high end TV. (~£ 1500) It has just developed a fault which makes it unusable. Obviously it is out of warranty, but before I go back to either the dealer, or Panasonic, does anyone have any hints or advice that may help me get this resolved easily? I am…
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Exchange Refused - Help?
Hello, I wonder if I can ask for some advice, or basically whether I have a leg to stand on... I recently purchased a pair of MTB shorts from an online retailer. Unfortunately, they were too small so I requested an exchange for the next size up. Today, I received the following: ...however upon inspection this shows it is…
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Green Man Gaming wont refund pre-order
OK so I pre-ordered a game from GMG, which is not due to be released for another week yet, and I decided to cancel my pre-order today. On contacting GMG they told me that although they have not yet delivered my main game key, they wont give me a refund because they have already reviled a key for some demo content (which I…
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Can I claim for time wasted on the phone etc.....
I have wasted a lot of time on the phone, emailing a merchant and the credit card provider in pursuing a legitimate refund. I am going to the small claims court taking action against both. I want to know if in addition to the amount due to me, can I add the hours I have had to spend in phoning and emailing them? It has…
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Car issues known by manufacturer
Hi all. First post here but have a bit of a problem. I've got a Range Rover sport that broke down last week. I've taken it to an independent garage for repair and they've told me that the crank shaft has snapped and that it will need a new engine. I've done some research about this fault and it appears that Land Rover know…
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Pharmacy first
Hi. I ordered some hayfever tablets from Pharmacy first as. I saw Martin's blog on the subject . I ordered the tablets on the 30th of March and apart from a confirmation email, I have heard nothing black. I have tried calling two different numbers and both say busy. I paid for first class post so I would have assumed I'd…
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Ebay seller refuse refund due to packing being opened
Hi Hope you can help. I bought a pair of headphone from a ebay seller and when I tried them on they were too big for me. I emailed the seller and he said that he is state in his t&c that all items must be returned I. It's original packaging and same condition as when shipped. He said that since the packing has been opened…
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Expensive bike with problems
Hi, Just wondering if anyone can offer any advice. My partner bought a bike for £2000 about 2 years ago. It was shop bought and partly funded through the ride to work scheme. Due to various circumstances, he only rode it about 3 times when he got it and it has been stored securely and in a padded case since. He has…
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Is there a limit to returning Amazon item after refund?
Hi, I wonder if you can help me with an issue I'm having with an Amazon order. I ordered a blender via Amazon market place as a new item. It took a while to arrive as I believe it came from abroad via a UK address. Unfortunately it had a foreign plug and looked used. Seller avoided the subject of previous use but…
