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Photography course - business has disappeared.
Hi, I bought my wife a photography course voucher (via PayPal) with the proviso that there was no time limit on when she could redeem the course (subject to the photographer being available): Hi Robert Payment received thank-you. Please can I have an address to send the voucher to? Kind regards Richard [FONT="]…
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Replaced electric fire, asking for old one
Hi there Hoping you can help as I think this is consumer rights I have had a focal point electric fire for 11 months and it broke, they took 3 weeks to send a replacement part and an engineer who failed to fix the fire They have now replaced the fire completely I contacted them to ask about warranty as I was unsure if it…
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Online claim for money owed - Small Claims Court - Cowboy Builder
Long story shot - I had a cowboy builder refit my bathroom and after giving him £600 material money and 700 partial labour cost, I discovered his work was shoddy to say the least. Tiles all over the place, dirtly grouting, air vent placed wrong. I sent him a letter and tried calling him saying he needs to have the work put…
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Returning faulty item
Hi all Had an item of furniture delivered that when I unpacked was damaged. Was bought online, spoke to shop and they agreed to send a replacement and collect the damaged one, albeit by separate couriers (Hermes!). I took day off and the item was delivered but they did not turn up to collect the damaged one, I've emailed…
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Unfair deal by O2
Dear Friends, On Thursday 16t March 2017 I ordered a Huawei pocket Wifi device. Unfortunately it never arrived The SIM was posted correctly but the wifi device didn't arrive despite UK mail apparently stating it posted it 'through a letter box of a white door!' I contacted O2 on Sunday 19th March, Wed 22nd March and in the…
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Rotary Watches
Hi I wonder if someone could help please? My husband bought me a Rotary Watch for our tenth anniversary. It had diamonds in, it was a skeleton watch and an automatic time piece (not a battery one or a wind up one). It stopped working after a year, but it took me a while to return it to Rotary (one year, eight months to be…
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Car tax increase after reminder letter
Always seems to happen to me. I recently has a reminder letter for car tax. I renew it and it is not the same price as on the reminder letter. Actually £6 difference for 6 months. Why are the government allowed to do this?
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Can I swap a order from SCS for another product?
I purchased an ex demo La-Z-Boy sofa yesterday and paid cash for it. Now we have had time to think, we are not so sure it will look that nice in our place. What are the chances of SCS swapping this sofa for another that is slightly more expensive?
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Double glazing dispute
Hi there this might be quite long I'll try to summarise and keep it as short as possible. In 2009 I purchased new double glazing and roof trim from a company which will be remain unnamed for now. They have a 10 year guarantee. I was advised by the salesman at the time to have trickle vents installed as my previous windows…
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returning with damaged box - help pls
Hi all, thanks in advnace for reading. On Sunday 26th, my brother bought my toddler a train set for his party which was on the same day from toys r us. The box was damaged when he took it to the till. The cashier (cashier A) said to him, the box is damaged is that ok, and as he was in a rush he said yes thats fine. She…
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supercard (not travelex) as recommended by MSE
Last year I MSE featured a card that you paid 4.99 or (3.99 perhaps) for and then give you a period free and you can get free hotels, tastecard, beauty treatments etc. We listed our 3 hotels, none were available but they contacted us and said this was taking longer than usual (By then they've taken the first month's fee),…
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Faulty/Damaged goods, ignored by seller?
Hi everyone! We bought three boards (MDF windowsill boards) from an online company for our house renovation. I paid by debit card and all were delivered on time. We opened up the packaging to discover a large chunk chipped out of one of the boards, however the packaging was not damaged. I took a a photograph and emailed…
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Internet security renewals
Does anyone know what my rights are to get a refund for norton Internet security renewals that have been coming out of my account for 6 years without my knowledge? This has been coming out of an old Bank account that I only use for savings, so didn't see it until this month when I happened to check the account at the time…
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Threatened By My Local Council.
My wife worked for our local District Council as a sheltered housing warden and we lived in a tied house until she was made redundant when the Council rehomed us. I am 74 and my wife is 68. After moving into our new home 4 years ago we received a huge invoice from the Council for work they had to carry out because of our…
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Wrong item delivered?
Hi I recently purchased an item from Ebay as a birthday gift. The item arrived and I have given it over. I have been contacted by the seller today who states that there has been a mistake at their factory and a more expensive item was sent to me. I didn't know this and the item has been given over as a gift. They now want…
