Car issues known by manufacturer

bd85uk

Hi all.

First post here but have a bit of a problem. I've got a Range Rover sport that broke down last week. I've taken it to an independent garage for repair and they've told me that the crank shaft has snapped and that it will need a new engine. I've done some research about this fault and it appears that Land Rover know about this issue but it is not a recall notice. This is the what is on dealers and repairers systems. I can't post links but the Land Rover code is ssm 71816

My question really is, do I have a case with Land Rover to fix this or maybe put something towards it, and if so, what way should I go about?

My car is out of warranty and covered less than 70000 miles but as far as I can work out, it's not a wear and rear issue, but a problem in he manufacturing of the engine. It's basically been a ticking time bomb since it came out of warranty.

Please can someone advise which direction to go.

Many thanks

Ben

glentoran99

Contact Land Rover and see what they say firstly before going all guns blazing

bd85uk

I should have said. I have contacted them, and they have said that they will do nothing at all unless it goes to a main dealer. I'm arranging that for next week, and they have said that if it is reported as the same, then they may offer 20%, which isn't that great on a £20000 bill!

I just wanted advice for after the main dealer please.

Fosterdog

How long ago did you buy the car? Did you buy it new? Who did you buy it from?

If you have a report showing that it is a manufacturing defect you could have a claim against the seller depending on the age of the car. Even better if you can get a main dealer to also agree that it is a manufacturing fault. Also how did you pay for the car?

wealdroam

Has the vehicle been regularly serviced, according to the manufacturer's schedule, since new?

If so, you stand a better chance of getting the manufacturer's help.

bd85uk

Thank you for the replies. I've noticed that I should have given a bit more info in my first post.

I bought the car in July 2015 from an independent dealer. The car had been serviced regularly and still is by an independent Land Rover garage. Everything is up to date. The place where the car is at now is a well regarded garage and they have said that they will write a report confirming what the problem is.

My plan is to send the car now to an authorised Land Rover garage and get them to diagnose and hopefully confirm the same thing. Again with a written report.

I don't know if I should go back to the dealer that I bought it off because it seems like a long time ago and it is also a known fault by Land Rover.

Thank you again!

George_Michael

bd85uk wrote: »

then they may offer 20%, which isn't that great on a £20000 bill!

£20k to supply and fit a new engine:eek:

davidwood123

Land Rovers are know to be unreliable. I'm afraid even though it might be a common fault, Land Rover won't help you.

Next time, buy a Land Cruiser

lincroft1710

How old is the car?

bd85uk

I actually didn't think that they were that unreliable. I rarely see them broken down and I'm out driving a lorry all day!

The car is seven years old, but has less than 70000 miles. I just think that the price you pay for a car like that, the engine should not be seizing at that mileage. That is what I am hoping to go to Land Rover with.

Hoping I have some sort of case

naedanger

bd85uk wrote: »

I actually didn't think that they were that unreliable. I rarely see them broken down and I'm out driving a lorry all day!

The car is seven years old, but has less than 70000 miles. I just think that the price you pay for a car like that, the engine should not be seizing at that mileage. That is what I am hoping to go to Land Rover with.

Hoping I have some sort of case

I may be wrong but I thought your only statutory rights were against the firm that sold the car to you. And to have any rights you would have to prove (on the balance of probability) that they sold you a car which had a fault present when they sold it (although the fault may only have manifested itself at a later date).

However if you are talking of a £20k repair bill then it might be worth speaking to a solicitor (although that might just be further money down the drain).