Green Man Gaming wont refund pre-order

geforcegtx

OK so I pre-ordered a game from GMG, which is not due to be released for another week yet, and I decided to cancel my pre-order today.


On contacting GMG they told me that although they have not yet delivered my main game key, they wont give me a refund because they have already reviled a key for some demo content (which I didn't want anyway).


They then go onto to point out that in signing up for an account with them, I agreed to some terms and conditions which say:-


"Refunds or credits will be issued solely at Green Man Gaming's discretion. Refunds may be offered if all the following conditions are met:

• The game activation key (including any bonus or beta keys) have not been disclosed to you by email or webpage"

This seems very sneaky to me - does UK consumer law protect me here? if so can anyone give me on any advice on how to get my money back?


I cant belive for one moment these T&C's are actually legally binding for UK consumers?
thankyou for any sensible help.

soolin

I assume you mean revealed a code to you rather than reviled a code, (in which case my post will be nonsense.)

It does seem a bit of a slam dunk looking at their terms and conditions, part of the game, a code, has already been sent whether you wanted it not.

The only possible get out would be if this was a remote sale, IE ordered from the Internet and there was some way of proving the code was not used or copied in any way. I suspect though proving a code hasn't been copied for later use would be almost impossible.

geforcegtx

Thanks for your feedback Soolin - I think this is a fight I cannot win, but I still think its very, very sneaky of them.