-
When retail has your money and doesnt supply item before 30 days
OK, so I bought a watch on Zalando, they took the money straight away and I waited. 39 days later they cancelled the order. The watch was 80 quid and I used an £8 voucher. Sounds like nothing much, but Im hacked off as the watch was a gift, plus im on here to ask, can retailers take your money and keep it for that long…
-
Vax 12 Month Warranty
I purchased a new Vax vacuum cleaner in October 2016, which stopped working in March 2017 and contacted Vax customer Care who promptly changed it for a new one. The accompanying paper work informed me that the warranty for the new machine would expire in June 2017. When I asked why my warranty had been reduced from twelve…
-
Opodo Free Cancellation
On Opodo's website there is a box which states: "Why book Opodo? Free cancellation on most routes and airlines!" I understand this to mean that eligibility for free cancellation is determined so that people booking a certain route/airline are given free cancellation. I called their customer service, but they tell me that…
-
who owns the receipt when refunding
I am fairly sure that I once heard Martin say on TV that when you purchase goods and are given a receipt, the receipt is your property, and if returning the goods for a refund, the seller is not entitled to keep your original receipt? Is this true, as a store near me sometimes tells me that I must allow them to retain the…
-
Amazon UK Seller Charging Restocking Fee
A UK seller on Amazon UK has a returns policy which seems to me to break UK regulations in a number of ways. One example is they state they will charge a restocking fee (of 20%) for items returned because they are no longer wanted. Any suggestions of how best to approach Amazon to get them to require the seller to change…
-
Who to escalate complaint to after RAC?
Hi! I'll not bother you with the minutiae of my complaint to the RAC, just the basic details. The upshot is that I need to know who to complain to if I am unhappy with the RAC's resolution to a complaint. When we broke down, we received terrible service from the RAC and ended up getting home (towed) 6.5hrs after breaking…
-
Requested delivery from dentist but item undelivered, am I entitled to a refund?
As part of ongoing dental treatment I needed to get a retainer replaced (which I paid for) but requested they send it to me by post as I would not be able to pick it up. This was back in January and it was apparently sent then too but I'm not entirely sure what date. It still had not arrived last month, which I informed…
-
Have i any rights for a replacement battery
Hi, I purchased a cordless pruner in August last year, and it was only used the once for about 30 minutes. Since then it sat in storage over the winter months until I took it out the other day and it now won't charge. I referred by the retailer to the manufacturer, who have said the battery only carries a 6 month warranty,…
-
Advice on getting a refund for private medical appointment not yet had
Can anyone help me please? My elderly Mum has booked a consultation at The London Eye Hospital but now wants to cancel and get a refund (she had to pay up front). What are her rights please? I'm normally pretty clued up on this stuff but I cannot find any information anywhere.....! Many thanks in advance.
-
Mothercare Gift Card
Hi Looking for some advise, we recently had a collection at work for a colleague who's wife had a baby, I was in charge of going to Mothercare to get a gift card, I counted the collection on Thursday, when i was in mothercare on Saturday i recounted it and thought it was short by £25 which could only be in my car or in my…
-
Harveys Furniture Quick Question
Hi, I went to Harvey's store last Saturday afternoon and bought two sofa beds. The very nice but pushy salesman made the whole transaction ultra quick - signature here and there, few papers for me, £120.00 deposit paid and delivery date scheduled for June. The very next day I decided to cancel my order but very stupidly…
-
Ebuyer claiming laptop not returned - refusing refund. I am being scammed!
I have just been stung really badly from Ebuyer, who in the follow-up to the incident I've learned aren't everybody's favourite and for good reason! It was my first purchase from them - a HP laptop. On arrival, it didn't turn on. I got in touch with them, and they made me troubleshoot with HP to confirm it didn't work.…
-
Paid BiFold deposit 10 months ago - still waiting for installation
I'm looking for some advice / opinion on an issue I have with a small local company. We paid a £1500 deposit (approx 50%) for a set of Bifolds in June 2016 and since then all I have had is the runaround from the guy about arranging installation. I've had various stories (including claiming his Dad died - which may or may…
-
Freezer.
Last week i ordered an undercounyer freezer and it was delivered by company set up and plugged in . In the garage. OH moved the food from the old one to the new one, no problem. We were out most of Friday, Saturday and Sunday and today i went out to get some food and notice that the labels stuck on the front of the feeezer…
-
who to address court letter to
im owed under 100 pounds for a job i did at a day nursary,, i intend to use the small claims court,, as the job was agreed by the person i belive was the manager,,,do i address this to the name of the business or to the manager ,,, when i fill out the court form
-
Can't get hold of Online Retailer
Hi all, I would like some advice as to what to do as I cannot get a response for a refund from an online retailer. Apologies for the detailed breakdown but I wanted to put as much detail in as I could. On the 17th February 2017 I purchased two outfits from a company called 'OhVore' that I saw through a Facebook advert. I…
-
Tablet with awful battery
Hello everyone, I purchased an Nvidia Shield K1 tablet from ebuyer last November. When i started using it, i was very disappointed with the battery life. It's claimed to be 10 hours on the literature, but it was listing about 5 and a half. I contacted ebuyer to tell them about this issue, and to tell them that i was going…
-
Push bike fault - injury claim
Hi, I purchased a bike in November 2016 from a well known bike shop. The bike was used under 10 times, maybe even less than 6 times, then in April 2017 during a ride around town a failure with the gears happened causing the chain to come off and lock in the rear detailer solid. This led to me coming off the bike and…
-
My rights to a refund
Hi all. I am in a bit of turmoil here. Months ago I looked into buying a folding camper for our family holidays. I wasn't sure about my driving licence restrictions as I only have a Full UK Licence and I passed in 2007. So I made some phone calls. My local driving centre said I would need to take a B + E but this isn't…
-
John Lewis and returning a product bought online
Hi folks Would welcome some advice if possible. Very short version - bought a Dyson v8 animal online through John Lewis online, paid via paypal. Received the item on Friday, charged it for 24 hours, used it Saturday and the battery power was very poor, put back in the box and tried to return today - in my possession 2…
