who owns the receipt when refunding

itsatoucher

I am fairly sure that I once heard Martin say on TV that when you purchase goods and are given a receipt, the receipt is your property, and if returning the goods for a refund, the seller is not entitled to keep your original receipt? Is this true, as a store near me sometimes tells me that I must allow them to retain the original?

neilmcl

If you're getting a refund what difference does it make?

bris

A refund from a store is a goodwill gesture, they can impose what ever conditions they want on it.


If it means getting a refund then that would be the whole transaction and the receipt is part of that transaction so if they want the receipt back than so be it.

marliepanda

It does indeed seem to make no difference. It could also stop people trying to commit fraud with that receipt, which no longer relates to a sale.

If they were letting you keep it I'd expect 'refund' to be printed across the entire thing so it would be unusable.

Don't you usually get a refund receipt too? Why would you want he irrelevant original?

itsatoucher

the reason I want to keep the original receipt is at this particular store is that the tills used by the retailer and the operators sometimes make the wrong refund amount especially when discounts are involved. The operator has to use a separate calculator to work out the correct amount. This can take some time to check especially with multiple purchases and I can do the checking in my own time. All other major retailers have no problem with returning my original receipt on refunds.

itsatoucher

Is Martin wrong or did he not say "it belongs to you"? The store in question always write R with a line through the description of the item when refunding so that it cannot be used again. Why do all other stores we have come across let you have your original receipt back without question?

bingo_bango

itsatoucher wrote: »

Is Martin wrong or did he not say "it belongs to you"? The store in question always write R with a line through the description of the item when refunding so that it cannot be used again. Why do all other stores we have come across let you have your original receipt back without question?

It does, as it forms part of the contract.

However, when you elect to return for a refund you are essentially voiding the contract. That means all parties get put back to the position they were in before you entered into the contract.

You as a seller get back your money, and the retailer gets back the goods, along with anything else they provided at the time of sale. Absolutely no reason why they should provide you with the receipt again.

Why would you need to do later checks on a purchase that you have been refunded? Your argument makes no sense unless the receipt is for multiple items, and you are only partially rescinding the original contract - i.e. returning one item from several. In such a case then yes, I would expect that they should be able to make provision for providing you with a new receipt, even a handwritten version would do but they would still be entitled to keep the original.

marliepanda

itsatoucher wrote: »

the reason I want to keep the original receipt is at this particular store is that the tills used by the retailer and the operators sometimes make the wrong refund amount especially when discounts are involved. The operator has to use a separate calculator to work out the correct amount. This can take some time to check especially with multiple purchases and I can do the checking in my own time. All other major retailers have no problem with returning my original receipt on refunds.

So calculate the refund you expect before you take the item back?

If it's a receipt for multiple items the receipt would usually be returned with that line crossed out, as you still have other items

LilElvis

I would expect the receipt to be given back to me if I wasn't returning all the goods originally purchased as it might be required for a further return/ proof of purchase for faulty items. As the OP mentions checking that the refund is for the correct amount I would take that to mean that he isn't returning all the items or the refund would equal the total on the receipt and no checking would be required. Perhaps the OP could clarify.

wealdroam

bris wrote: »

A refund from a store is a goodwill gesture...

It will be a contractual obligation in many cases.

k3lvc

itsatoucher wrote: »

the reason I want to keep the original receipt is at this particular store is that the tills used by the retailer and the operators sometimes make the wrong refund amount especially when discounts are involved. The operator has to use a separate calculator to work out the correct amount. This can take some time to check especially with multiple purchases and I can do the checking in my own time. All other major retailers have no problem with returning my original receipt on refunds.

How many returns for refunds do you make ?